A recent internet dialogue attracted my attention as a job candidate wondered aloud why he wasn’t being invited for interviews despite being a “perfect match” for the jobs he is applying to. The original post and subsequent comments led me to think back to a blog post I published in 2007 on this very topic. It appears below without edits or amendments.

[Originally published on March 1, 2007 at http:blueblanketblog.com where it was read by…

There are two small businesses that I frequent near my Minneapolis suburban home. The first I do so out of loyalty – they rock. The second I visit because my family wants to – despite my ongoing objections. Let’s quickly examine the difference between the two customer experiences and see what they can teach us.

Von Hanson’s Meat Market - http://www.vonhansons.com/ - feels like an old-fashioned butcher shop. The product is excellent and I…