Let me say upfront so there are no misunderstandings, I haven’t used your service and most likely never will but thought I might as well chime in with my thoughts on your company, (which remains a topic of discussion) as so many others have. While I will agree that financially you seem to be on track, your business model and brand could probably use some tweaking.

First off, don’t air offhanded and offensive commercials as it affects the entire community of companies within…