Credit: Vo Minh Thong

Forbes reports that the average customer satisfaction ranking for companies in America is around 86 percent. The two lowest performing industries, social media and arts…

Larry Page and Sergey Brin were both high-achieving students, as both earned master’s degrees from Stanford before they co-founded Google.

Understandably, when they started hiring at Google, they focused in on hiring people like them, namely people from great schools with high GPAs. They required candidates to submit their GPAs and…

62 percent of HR professionals are women. Credit: Pixbay

So what does the normal human resource department look like?

Well, according to a survey by the Society for Human Research Management (SHRM), most of the people on the team will be…

A look into the future. Credit: Matt Ragan

A recent survey by the country’s largest HR association revealed several clear trends emerging in human resources: an increased focus on hiring, an infusion of technology and a metamorphosis into a strategic department.

The Society of Human Resources Management (…

Two recent studies – one by a well-respected university, a second by a leading industry journal – chastised human resource departments in general, saying they rely too much on “gut instincts” and fads instead of hard numbers and science.

“Faulty practices and decision making (is) abound in HR,” read one study by the Human Resource Management Journal (HRMJ) entitled…

Credit: Wikipedia Commons

So here’s an interesting statistic, according to our friends at Towers Watson: hiring is expected to increase this upcoming year, while HR funding – you know, the…

Want to stand out in a crowded field? Treat your candidates right. Credit: Oleg Chursin

If you ask anyone in business how important customer service is, they’ll all answer the same way: very. That’s because they know a bad interaction with a customer has ripple effect, as not…

Imagine if you found a new, safe and cheap energy source that produced no emissions and could replace gasoline tomorrow. If you – and only you – started using it to power your car, how much impact would that make in the world?

Very little.

But what if you told everyone about it and everyone started using it? Then how much of an impact…

When you boil it down to its most basic components, it becomes obvious what the Star Wars saga is really about: the importance of recruiting.

Think about it. Emperor Palpatine was probably the greatest recruiter of his time. He understood that if he could convince the number one talent in the galaxy to join his side, hundreds of…

Video interviewing software is more and more common these days – reports show that as many as 60 percent of companies use them in their hiring processes.

But we have something to break to you: they aren’t the answer. They…

When the electronic spreadsheet came out, many feared bookkeepers would be a thing of the past.

They figured basic accounting could be done by machine, that there was no longer the need for a person to insert number after number into paper ledgers. But that wasn’t what happened.

Instead, the position just changed.

Now,…

One thing I’ve never liked about applying for jobs is the initial screening process is all about a resume, a single piece of paper. And there is so much more to a person than a single piece of paper.

Just ask Josh McCown.

McCown is now an NFL quarterback for the Tampa Bay Buccaneers after having his best season last year, at the football-ancient age of 34. But the real story is that he got a second chance in the NFL, and it certainly wasn’t about his resume.

If he had a…

Dear Cover Letter,

It has been great. We’ve had a lot of great years, a lot of great memories, reading you under those humming florescent lights, tucked away in my cubicle.

But I’m sorry. It is over. It just isn’t working out anymore.

It isn’t you. I swear. You’ve always been so polite, so chivalrous, so overtly formal. It…

Sunday night, the San Antonio Spurs defeated the Miami Heat to win the NBA championship in one of the most shocking thrashings in NBA Finals history, with the Spurs winning the last three games by at least 17 points…

What’s the most important part of any organization? What should the leader or leaders of all organizations be focused on?

The answer, really, is obvious: getting the right people. Just ask Kevin Ryan, a man who has founded several successful Internet companies, including Business…

Luis von Ahn, a native of Guatemala who was once named the country’s person of the year by a prominent Guatemalan newspaper, is the creator of reCAPTCHA, which made him a very wealthy man and a pioneer in crowdsourcing. And while he sold reCAPTCHA to Google in 2009 for an…

Bill Gates is the richest person in the world. How?

He is incredibly demanding. He is incredibly smart. He is an incredible negotiator and salesmen. He has vision. He has passion for what he does.

But, if you ask him, that’s not what he points to as the secret to his…

It is amazing Tim Cook hasn’t frozen to death. Because he’s standing in the largest shadow in America.

Cook, the Apple CEO, is trying to move the company forward now that Steve Jobs has passed. But the fact of the matter is he hasn’t, at least not yet. Since Jobs died, there has been no major innovation by Apple, no amazing new…

An assembly line at a Ford plant. Credit: Wikipedia Commons

In 1914, Henry Ford did something dramatic, to the point it made headlines in newspapers across the country – he increased pay from $2.25 a day to $5 a day for his factory workers.

Not that the $5 was guaranteed. Workers got $2.25 daily and the other…

Here’s an amazing statistic that will soon affect virtually every company in America: 57 million baby boomers areexpected to retire in the next few years, according to the US Department of Labor.

Fifty-seven…