Nancy Ford's Blog – February 2009 Archive (2)

Persevere - Providing Good Customer Service Even When It's Outside Your Purview

Establishing a new telephone account the other day, I noted that there was going to be monetary credit if I simply logged on to the cell phone company's home page and filled out a simple survey. Obviously I am going to take full advantage of such an offer, so I dutifully went online, filled out the survey, clicked their "submit" button and then checked my account balance. No credit. "Okay," I thought, "maybe it takes 24 hours for their system to credit the account. I'll check… Continue

Added by Nancy Ford on February 26, 2009 at 3:03pm — No Comments

Self-Talk, Skills That Can Get Us Through Tough Times

I recently had a bit of a health emergency that had me experiencing severe abdominal pain. I’m fine now, but the pain was severe enough and lasted long enough that I ended up in an emergency room in southern California along with gun shot and stabbing victims, hit-upside-the-head-with-a-bat victims, and drunk/belligerent passed-out-on-the-street-and-hit-my-head victims. Then there was me. And the poor man next to me who'd had a heart attack. Oh and the girl who severely sprained her ankle on… Continue

Added by Nancy Ford on February 3, 2009 at 1:00pm — 1 Comment

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