Humans are often described as creatures of habit.  We like things to be how we’ve known them, even if the current system, tool, or habit isn’t perfect.   It’s very clear that most of us just don’t like change.

A recent and on-going example of extreme drama caused by change is Windows 8.  A quick Google search will load up countless articles sharing users’ experience with the move to Win8.  As said in this recent article on NewsFactor.com, while there are a handful of people impressed with Windows 8, the majority believes it takes a while to get used to the changes.  But the overwhelming response from users has been negative with many pushing back.  What else would you expect?

Has your company ever moved to a new ATS or HRIS system?  How would employees/users react if your organization decided to bring on a Video Interviewing vendor?  Even though the new system, tool, or technology will clearly benefit the company and users, there will always be pushback.  A potentially painful and frustrating process can be avoided with a well thought out and planned change management process.

Here are five strategies to increase acceptance of change:

1. When explaining an upcoming change, it’s important to list reasons why the company has made the decision.  Utilize user complaints to prove there were issues before and to remind employees/users of the common errors and issues.
2. Make sure to discuss the end result up front.  What will be accomplished with the new system, tool, or technology?
3. Users must receive complete training and feel comfortable with their new process.  The more comfortable they feel with new technology, the easier it will be for them to make the switch quickly.
4. While it may not be believed initially, it’s important to discuss how the change will make employees better at their job, while also taking away tedious tasks.
5. Ensure that there is a customer support system in place, ready to take questions from those involved.

When you plan ahead for change, the process is easier and the transition is smooth.  No one likes change, but those affected will certainly be far more open to it if the process is handled the way it should.

originally posted on Async Interview's Blog