Helpdesk Support-8037
Troy MI
6 months to hire
Knowledge desired
MS applications (word, excel, PowerPoint), use of internet applications, excellent verbal and written communications skills, telephone skills, problem-solving/analytical skills.
Under minimum supervision, investigates, resolves, and responds, in oral or written form, to customer inquiries regarding problems with applications, curriculum requirements, training history and various program information. Analyzes individual situations and takes appropriate action to ensure that customer needs are met. Provides necessary follow-up and initiates correspondence. May confer with team leader on non-routine matters. Duties may include records search, investigating problems/complaints, interpreting policies, preparing responses, correcting records, or providing general information.
This is a level one customer support position. We help customers through training courses, viewing or setting up training records, training paths, how to find a course through the catalog, etc. We are looking for experience in solving course curriculum, training path, training records, etc.
Please E mail Recruiting Manager Ron Vogt at: rvogt@tandelsystems.com