You know what they say, be careful about pointing a finger at others because you’ll have 4 more pointing back at yourself.
Sadly, there are far too many so-called professionals who fail to take responsibility in even the most trivial circumstances.
“Accountable” can be defined as being “answerable” or “responsible” for one’s actions. Unfortunately, organizational accountability today is lacking.
Specifically, I want to focus on personal accountability of the individual as well as the organization holding the person accountable for their actions, behaviors, and eventual results.
It’s not surprising that some rate a “Lack of Sales Accountability”...
Is there anything more important in Sales (and Recruiting) than taking full responsibility for your own actions whether an overwhleming success or a complete failure?
Why is it so hard for people in the 21st century to admit when they are wrong and/or to admit that they failed?
Surely, one negative situation (i.e. not meeting the desired expectations) can be tempered by a professional who genuines expresses regret over a job poorly done and who vowes to do much better the time time around, right?
There are many people in today’s society who believe that when things go wrong or when they fail to live up to expectations it is never their fault. How do you deal with these types of individuals?
Setting clear expectations of how and what needs to be accomplished always remains the first step. The two problems that most of us deal with often with regard to holding others accountable are when to step in and address the issue and in what manner should the issue be addressed.
The answer is in timing.
As soon as an issue arises, it is best to begin to address it. Don’t reinforce the direction the employee is headed by ignoring the issue, taking a “wait-and-see” approach and thus avoiding conflict.
A true leader (a Peak Performer) will address issues in a timely manner and in a way that demonstrates to the employee that their work is valued and that they believe in the employee’s ability.
You’ll be amazed at what a little honesty can do.