Employees are more likely to learn from what you do & not from what you say. Many job performance problems could be headed off by more attention from management. Treat employees with same respect as you treat guests & involve them in decision-making process. Make sure employees understand their job description & reinforce it by providing training.

Recently I was talking with a retailer in his store, and as we were walking around the floor, we came to a rack housing sportswear. Some of the sweaters on the rack were dangling from the hangers. He called over to ask a sales associate to straighten the rack, and we moved on through the store.

I somehow remembered this incident as I was with another manager, this time the general manager of an upscale hotel. We were talking at one end of the hotel lobby, and as his eyes spotted a table with parts of a newspaper and a candy wrapper on it, obviously left by a guest, he excused himself. He walked across the lobby, picked up the newspapers and candy wrapper, disposed of them, and came back to resume our
conversation.

I was struck by the difference in management styles of these two executives. The store owner must have felt that as long as the sales associate was just standing there, she should take care of this little job. Something she is paid to do, right? The hotel manager, though responsible on a much larger scale for revenue, staff, and square footage than the store owner, saw it as his job to pick up the trash in the lobby.

The message each manager sent out by his actions could not have been more different. The store owner is comfortable operating on a rather hierarchial basis. The hotel manager sees little distinction in his job and that of his staff. But this message should be clear: if you want your staff to instinctively do things without being told, you need to let them see that you yourself instinctively do these things.
Your employees are more likely to learn from what you do; not from what you say. Leadership By Example. That's the way to ensure there is no "my job vs. your job" mentality in your company. Just "our job."

Today there is a lot of talk about employee performance; how people don't want to work, are absent a lot, won't do their job, have no loyalty; always want more money. It's true, these problems definitely exist. But many of these job performance problems could be headed off by more attention from management.

So in these two articles, let's talk about some of the things we can do to ensure our associates are the best they can be; perform at the highest level; have the company's interest at heart; are satisfied in their jobs.

For complete article details, Check out the link below:
http://howtomanagehumanresources.blogspot.com/

Regards
Amit