Three missed appointments in three days and employees who promise to the resolve the issue, yet, make matters worse. My recent experience is not unique when you search the web and find hundreds of similar stories of empty commitments and poor service.

This segment features companies, organizations, industries, and even individuals who exemplify the power of Radical Accountability (the Heroes who have committed to an unwavering responsibility for getting done what really matters most) and the need for it.Bright House’s “hello neighbor” campaign incorporates a smile into its logo. What would make customers really smile is some Radical Accountability.