Dear business owner,
You need to fill a role within your business in order to achieve your strategic goals, and you entrust the job to either an internal recruiter, an external recruiter or a department head to get it done. You want a specific type of person to help you fill a skills gap and deliver on your targets. And you need them now.
Well, I must tell you that unfortunately, the people you have tasked with completing the recruitment of these key roles may well be failing your business.
In an age where it is relatively easy to apply online for a role, there is becoming a trend for recruiters to not respond to applicants. Maybe it is because there are too many applications, maybe it is because the recruiters are too busy, but either way it is not right, and it doesn’t do you as a potential employer any favours.
It means that you are missing out on some amazing talent that could take your business to the next level. It means that you are getting a reputation as an employer that doesn’t care for its people. And the impact of this can be felt all the way down to your bottom line.
So I urge you to put some rules on your recruiters in order to protect your business.
Tell your recruiters to:
There is nothing earth shattering about any of this. It is common sense, and it is polite. It is how you would like to be treated if you were looking for a job, so it should be how you treat those looking for a job with you.
On the other side, the general rule for applicants should be:
Is your recruitment process something that you would like to go through as an applicant yourself?
Thank you Robert for the thoughtful content. I am sharing with my network. It would seem common sense to at a minimum to be polite through out the candidate process. It further seems that some of my clients and employers alike are sometimes resistant to the "work" it takes to build an empathetic candidate experience. It has taken me, as an example, too many conversations to count to garner buy-in on what appears to me to be the simplest of tasks: following up in equal measure as the candidate invests in their interest in the company. Those companies that get this right, invest at a minimum, as stated, the time equal to a candidate's to either say "thank you, but not at this time" or "the next step is the following.....". The benefits on candidate experience, talent pool development, candidate quality, and even though paradoxical; the time invested to follow up, time to fill, all will measurably be improved.
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