That's all very interesting Jeff but having been mostly contingent for over three decades my observation is that retained recruiters who do not deliver don't get repeat business, contingency recruiters who don't deliver don't get repeat business. I work at the same level whether i am on retainer or working contingency and have little problem getting listings on a contingency basis. I have many times been told that a company had a retained search going on but if i wanted to work on it they would consider my candidates. I delivered the candidate they hired so the next search was mine first before the company would consider giving anyone a retainer.
My take is that it is delivery that builds a relationship that builds business. Retainers are good when it is a difficult search that will take months, involve a lot of time, advertising expense, etc with the client expectation for time to hire being lengthy.
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