Right off the top, no, I didn’t just swear. These two words are thrown around daily under a multitude of reasons; but how many people actually back it up or even mean it as much more than a catch phrase or cliché? We all deal with people, either working with, or working for; and regardless of our job-identity; in one way or another we always defer to those two words in almost every close. How do you guarantee satisfaction? Have you listened intently to the customer or to the supervisor and understand what is being asked? Have you addressed all the concerns that the other party might have? Have you demonstrated that you understand all the information given, to produce satisfactory results? These are big questions; each of which should be addressed with every contact you take the time to engage.
Sure this makes a good mantra, and I’m certain most of my readers try to make this apply in their vocation, but there are times during the year where our attention is simply ‘phoned-in’ and we are going through the motions because we have other issues on our mind. When this happens, do you step back, take a look at the root cause, correct and move forward; or do you continue working with a mind not completely on business?
The client should be your focus when you are dealing with them, and they deserve your undivided attention. Whether they are a long time account, or someone just passing by who decides you have the services they need. Home life can wait for after hours.
Satisfaction is something many people talk about providing, do we provide the after-service required to ensure the goal is met. The process is rather simple- pick up the telephone and give them a call, have a conversation or invite them for a coffee. It costs you nothing and leaves the thought in your clients head that you care. The more you care, the deeper the bond is developed, and the stronger chance you are creating a long lasting relationship. Should you run into any issues, address them at the time, don’t let them build into lost future opportunities.
Satisfaction Guaranteed: more than a motto, more than empty words and yet real easy to provide. Face it; if you don’t or find yourself unable to; then your competition will.
These are my words for this Friday Morning: Straight from the Source®
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