Answer: I love coffee. I’ve enjoyed coffee for almost my entire life. And the art of it is something I appreciate. There are subtle differences in the way that coffee can be prepared. And this is what makes every single cup special.
Answer: Nurturing the human spirit. This is certainly what I felt when I first visited a store. It was the smell, the environment, the music, everything that came with the customer experience.
Answer: I start my day with a cup every morning. I appreciate the art of how every single cup can have an identity of its own. From the foam down to the amount of milk that’s put into the cup. I appreciate how it takes life, and that’s the reason why each cup can be cherished.
Answer: Customer service is empathy and active-listening. When I think of dealing with customers, I want to listen to them, try to address their needs, and deliver an incredible experience. I want them to come back, remember me by name, and look for me. I want them to remember the quality of care I can provide to them.
Answer: The first thing we would do is immediately remake the drink and then apologize to the customer. If we can, try to have a short conversation with the customer to break the ice. And then apologize once more for the mistake.
Answer: With clear, polite, considerate, and quality communication between one another. There isn’t much space behind the espresso machine. We need to be working together, coordinating like a football team or like we’re dancing!
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