One of the most important steps in the recruitment process is the offer stage – yet most companies don’t invest the appropriate amount of training and resources into this critical recruitment phase. Recruitment is all about the outcome – the hire.
As Recruiters, we need to look at this phase as “closing the candidate” and put the same importance the Sales function puts on “closing the deal”. An organization can have best-in-class sourcing channels but if they are unable to have their top external talent accept their offers and actually start with the company then they have failed. The "ABC" phrase ("Always Be Closing") should apply directly to your Recruitment function.
Obviously the selling of your organization and the role to candidates should be part of every step in your recruitment process but when it comes to the actual offer of employment how equipped are your leaders to be successful in “closing the deal”. Organizations need to understand that top external talent will be recruited by multiple organizations simultaneously and you are competing for this talent.
There is also another threat to this process which is often not considered; if the candidate is truly top talent, how easily is their current organization going to let them walk away. Always anticipate a counter-offer and ensure you have the process and skills in place to successfully compete with a counter-offer.
A counter-offer sounds like a great scenario for most of us but I can tell you from personal experience that a counter-offer is a stressful time for the candidate as they are caught between competing offers and sometimes the security of the known (their current organization) outweighs the unknown (the new organization).
So how can you position your organization to “close the deal” on your top candidates?
The first step is to analyze your current recruitment process, talent, tools and business leaders and understand how effective they are in both selling your organization, the role and your value proposition within each stage of the process. An effective end-to-end recruitment process that sells candidates throughout will help you set the stage for winning new hires – remember, it is a competition and we need to think, talk and market our offerings similar to our colleagues in Sales as they are always striving to win new business.
The next step I would recommend would be to look at all aspects of your new hire offer stage:
The final step is to ensure you have an ongoing communication plan with the candidate.
Not only up to the offer phase but ensure it continues right up to their start date. The period between offer acceptance and start date is when new hires feel anxious and are most susceptible to competing and counter-offers. You need to hold their hands right up until their first day to ensure you have truly “closed the deal”.
Is your Recruitment function and organization equipped to be a “Closer”?
------------------------------------------------------------------------------------------Simon Parkin is recognized as a global thought leader in the acquisition of top talent and has successfully transformed the Talent function for organizations of all sizes. Simon is the Managing Partner at The Parkin Group Ltd. and is focused on working closely with clients to build, develop and innovate their Recruitment, Talent and HR functions. He is a former global leader of Recruitment and Talent for a Fortune 100 company. Simon is a featured speaker at a number of HR and Recruitment conferences across North America and an author of many acclaimed articles on innovative Recruitment, Talent and HR trends and best practices.
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