A successful interview can have a significant influence on employers when you are applying for mortgage administration jobs, so it is important to make a good impression.
- Look Professional: Mortgage administrators need to be highly organised and personable in order to be successful. This is why it is essential that a professional attitude and positive first impression are crucial for interviews. Make sure you arrive promptly, dress professionally and show off your people skills. Remember to turn your mobile off before you enter the interview room, and begin by introducing yourself confidently, making eye contact, and giving the interviewer a firm handshake. Give the interviewer your full attention, listening carefully and letting them finish each question before you answer. Speak clearly, and don’t let yourself get diverted or start answering the question you expect rather than the one you actually hear.
- Do Your Research: various sectors offer mortgage administrators roles such as banks, building societies, specialist brokerage firms, estate agencies, etc. This means that the nature of each job opportunity will be very different and it is essential that you know all about the company you will be interviewing for: it’s mission statement, culture, and products, the role you are applying for, and the requirements listed in the application materials before your interview. Look at the company website, LinkedIn profiles for its employees, annual reports, and recent press releases or media mentions. This will help you to answer questions about why you want to work there. You should also figure out how you match each of the requirements listed in the person specification for the role and how you can show this during the interview.
- Practice: Try answering some common interview questions in the mirror, or get a friend or family member to hold a practice interview for you. Having some idea of what you will say can help you to express yourself more clearly and confidently, but don’t try to memorise your answers. You don’t want to sound stilted or rehearsed. Common interview questions for mortgage processor jobs include:
- What are your strengths or weaknesses?
- Why do you want to work for this company or take on this specific role?- How do you keep organised, prioritise tasks, or handle a large workload?
- Do you have experience of a particular software package or other skill listed in the job specification?
- What would you do in a hypothetical situation, or give an example of how you approached a particular problem or of a time you used a particular skill required for the job?
Keep your answers honest and related to the role. Give as much detail as you can to show how you would be a good fit for the company and for the position, as described in the person specification.
- Give Examples: Telling the interviewer that you have great people skills is not the same as proving it by giving an example of how you dealt with a difficult client or colleague in your last job. Mortgage Administrators come across all sorts of challenges in their role, and explaining the nature of the main issues you have dealt with as well as exposing your own solution will be see as a real asset. Come to the interview prepared with plenty of examples that show how you are suited to the role. Make sure that your examples show you in the best possible light, even when they reflect negative experiences like handling conflict or other workplace problems, and that they relate to the position you are applying for, even if they took place when you were working in a different field.
- Ask the Right Questions: The interviewer will probably ask whether you have any questions at the end of the interview. This can be a good opportunity to show how keen you are. Ask about the company, training or induction procedures, but avoid asking about leave, salaries, or anything that suggests you aren’t really interested in the job for its own sake.
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