If you once forfeit the confidence of your fellow citizens, you can never regain their respect and esteem. It is true that you may fool all of the people some of the time; you can even fool some of the people all of the time; but you can’t fool all of the people all of the time. - Abraham LincolnOC Metro, partnered with an advertising firm DGWB to create a nonprofit Values Institute that then surveyed consumers in the area about brands they trust the most. The institute then held “The OC Trust Summit” to celebrate the 16 companies considered the most trusted. These include American Red Cross, Apple, Disneyland Resort, Nordstrom (see full list here), so there are no huge surprises – these organizations are routinely regarded with favor.
What I really enjoyed in the article about the survey was the reasons WHY consumers trust these brands. Here are what the institute established as The 5 Factors of Trust:
It is not just what we sell, or getting a high quality product or service to the customer on time, at a fair price. It is also the manner in which we conduct business.
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