While many buyers view competing services as commodities, there are a handful of firms in most markets that have earned the perception of offering breakthrough service. From value-packed offerings to highly effective methods of responsiveness, the delivery of service by these firms has been carefully planned and crafted to meet and exceed the expectations of their customers.

To enhance the service you provide, take some time this week to categorize the interactions and impacts you have on your customers:

Competitive: An important aspect of your service that is common to you and your key competitors.

Distinct: A way of doing business or method of delivering service that is well executed by you and just a few other firms.

Breakthough: A truly unique manner of serving your customers that they perceive as highly valuable.

After making this honest appraisal of your firm, ask some of your customers to do the same and compare the results.

All companies need a combination of competitive, distinct, and breakthrough types of service. The results of your assessment will show you where you are doing well and where need to focus attention next.

~~~~~~~~~~

Learn how to increase your fees and pass on higher rates to new and existing clients and have them thanking you when you do. The all new TeleClass, Raising Your Rates and Fees, is this Thursday, January 27th. Learn more or sign up

Views: 67

Comment

You need to be a member of RecruitingBlogs to add comments!

Join RecruitingBlogs

Subscribe

All the recruiting news you see here, delivered straight to your inbox.

Just enter your e-mail address below

Webinar

RecruitingBlogs on Twitter

© 2024   All Rights Reserved   Powered by

Badges  |  Report an Issue  |  Privacy Policy  |  Terms of Service