So often we hear about incredibly crummy, lousy, and all-around major icky customer service in all facets of all industries. Right? I mean, just go to YouTube and search on, hmmmm, oh, gee, I don't know.....

sears repair service

You'll see some mighty unhappy campers indeed!

But quite often..that doesn't tell the FULL story. And I'm happy to say, I experienced THAT myself yesterday and documented it at:

Sears Customer Care Repair Service Rocks! Very happy customer indeed

The full article is found over here. I think you'll find it most engaging; here are the takeaway points I discovered regarding customer service.

1.) Treat them like a friend. Remember their name.

2.) Empathize with what they’re going thru. Listen! That by itself can make a world of difference.

3.) Go out of your way to help your customer solve their problem. If you have an inside track, USE IT! If you can give your customer a complimentary product to make up for their inconvenience, DO IT.

4.) Follow up. It’s customer service like that which can make customers passionate about what you have to offer….and tell their friends to boot.

How can that be applied to your recruiting business? Do you take care of your candidates/clients soooo well, they become evangelists FOR your services?

If you can manage to swing that...you'll have a very powerful recruiter marketing message indeed.

Enjoy,

Barbara Ling