How do you thank a candidate or client?
Should you thank a candidate or client?
When offering thanks to anyone in business, what is the appropriate approach? My local Chamber of Commerce allows for "testimonials" during our networking luncheon, they can be tedious and self-indulgent. Do they work? Manners seem to be regionally-defined as well as industry-distinct, but should they be? I mean, it's not as if a "service tip" can be written in and added to your invoice or paycheck. What is an appropriate thank you for a candidate or a client to offer you, the service provider?
A few years back, I interviewed a young man for a position within my company. I liked him instantly over the phone and invited him on-site for an interview. He wasn't exactly right in the position for which he had applied, but given that we were hiring for many newly-created positions, I kept him on the line for another req I knew would soon be opening up. Two days after our interview, he sent me flowers. He also sent them to the Vice President of Corporate Services - my boss. Despite the fact that I felt it was inappropriate, I enjoyed the flowers and I did end up hiring him - but not because of the flowers. As a matter of fact, the flowers hindered his candidacy and almost cost him the job.
Another candidate sent me a thank you note with a Starbucks card tucked inside. He didn't get the job but I did enjoy the coffee. I guess every position comes with perquisites of some sort or another, right? Still not sure how I feel about it. Is it taking a bribe if I don't allow it to influence my decision? Should I return the gifts that sometimes come my way? Is this at all related to payola or campaign contributions?
One of the search firms I worked for always sent a plant to our placements on their second day on the job. "Thank you for securing us a large fee." It is a fine line, and one worth considering. Business is business - Service provider to client and vice versa. This doesn't exactly fall under the Holiday card exchange category. More "above and beyond..." We also sent Thank You cards on vellum to individuals interviewed as Professional References - in other words, "We treated you nice and you were nice back, do you want to buy our services?" Do we think they will not see past the gold-embossed Thank You?
The fee paid in full and in a timely manner would be thanks enough for me. A pretty-near perfect placement/job should be thanks enough for them. But it doesn't seem to be. Do we require endorsements, testimonials, or recommendations? Shouldn't our work and referrals stand for themselves? Again, ego gets in the way. Perhaps the id is where we should meet. Where the two lines cross. When the rubber meets the road. Where you put your money where your mouth is...
So..., is a job well done thanks enough?