I have no recollection of ever having to deal with an unhappy customer - EVER! So, what's your take on these customer service techniques and how would you apply them in recruiting scenarios?


And now for something completely different...


Geoff Peterson has been a regular contributor to our Tutorial Tuesday column. But no more. Geoff is in the throws of a new venture -- top secret and something to do with war. With only time to visit and chat now, Geoff's not going away, just lying blending in.

So, Geoff, from all of us to the one of you -- thank you!

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These are excellent techniques that I have used in the past. In regards to recruiting, I‘ve experienced irate hiring managers that were upset with the extensive hiring process that some corporations require (lost requisitions due to how many hands the req was passed to for approvals, waiting for final approval on the final offer, etc.). In order to maintain trust and a strong relationship, it was imperative to follow these guidelines. 99% of the time it had nothing to do with me and that is why I had to learn not to take it personal. We all have or will make an error(s) and when this did occur, it was imperative that I acknowledge what I had done wrong. I found that the hiring managers were more forgiving when I owned up to my mistake. I find that mistakes are usually made when the recruiter does not have much support and is trying to figure things out on their own. In these types of situations, it is almost impossible not to live and learn through your errors.
Thanks for the funny video and the words to remember Geoff!!

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