realize they have played the ultimate career cancelling card at their current company when doing this. Most companies will counter offer to keep a critical person to ensure the company is not left with a talent or functional gap. However when layoffs come or the skill is not as needed, you are the first to go. We have researched with many VPs and C executives on the matter and they all say they mentally keep that in the back of their mind when they need to let people go. Those employees are not see as loyal, especially if the company feels they were leveraged and placed in a bad spot. In addition, most people for their own reasons do not stay with a company after accepting a counter offer since money rarely solves the real issue. Slightly over 50% of people that accept a counter are still with the company 12 months later.…
y local Kohl's (everyone has one these days, don't they?) lured by a flyer that came in the mail a few days earlier promising 60-80% discounts. Anyhoo, after an hour or so wandering the store I settled on a pair of deeply discounted black Size 8 Totes winter snow boots for $23 and change and a Valentine's Day card ($2.99) for my husband. As I'm waiting online at one of the two registers that were open I noticed a large family of seven on the register opposite mine. The mother, (I heard one of them call her mom when he encouraged her to "Do it, mom!") a late-twenty or early thirty-something was disheveled and harried looking, standing there with five (count them - five!) children who appeared to be ages 5 to maybe 13 behind and around her on every side. A big, burly looking husband (boyfriend?) stood at the head of the whole passle, looking on and occasionally pacing to the automatic doors, twenty or so feet away, back and forth, clearly wanting to escape the ordeal as fast as possible.
The cashier, a pretty and perky looking young twenty-something who didn't look like she had a care in the world, rang up the woman's purchases. The total came to 40-something dollars for the exchange of a pair or two of children’s pants and a couple shirts, neatly folded on the counter. The mother counted the money out in cash out of her purse on the counter. The cashier asked her if she'd like to open a Kohl’s credit card; she'd get 15% off if she did. Shaking her head “no” the woman continued to count the money out, much of it in small bills. Not to be deterred, the ingénue continued to press, “You sure? 15% is 15%!” she chirped. “No, I don’t need another credit card,” the woman explained, thrusting the money across the counter.
“You can pay the whole thing off when the bill comes – that way you avoid paying any interest!” the enthusiastic cashier continued. “It’s a great deal – I would do it!” At this point the son chimed in (remember above?) and the husband (boyfriend?) strode back from the door to say, “She don’t need no credit card!” clearly enjoying the opportunity for the exchange with the pretty young thing. Still undeterred, the money-lender continued to assert herself, “It’s a great deal – lots of people do it!” as she reluctantly took the cash and gingerly deposited it into the register.
The kids now, mind you, were standing there just all agog, looking from the fashionably-dressed, svelte cashier to their frumpy mother and, I swear, I could see on their faces their puzzlement why their mother didn’t want to do what this attractive young woman was suggesting. The mother was clearly embarrassed and wanted to just fade away into invisibility if she could - I could that palpably feel her discomfort. I was embarrassed.
“No, still – I don’t need one,” the woman explained, apologetically as her goods were bagged and handed over. With that she beat a hasty retreat, her flock and husband (boyfriend?) in tow, with one of the kids grabbing at the bag to take possession as they approached the opening doors.
Good heavens. Why did this struggle have to occur? Why was this woman treated so shoddily when all she was doing was trying to purchase new clothes for one of her kids? If I were her I would NEVER shop at Kohl’s again. “No” should mean “no” in many instances. This was one of them.
For those of you who have waded through this gripe – here’s the message. This woman was clearly uninterested in obtaining a credit card – the message that came across loud and clear was that she maybe had some experience with credit cards and foresaw the embarrassment she’d have to endure in front of her family when her card was “declined” for good reason. Isn’t this a lot like what got the housing and credit industries in such trouble? Over-extending, over-encouraging, and over-exhorting those who clearly cannot do - to do? What say you?…
d out for you. Well join Greg Doersching on April 9th and you’ll get just that. Greg Doersching, one of the premier trainers in the recruiting industry will provide you with the lingo and the logic to elevate your recruiting game to the next level. You will no longer “flinch” when these questions come your way – after this session you’ll be able to stand your ground and fire back with hard to beat logic and a solid one-two counter punch. Sign up now!!
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“We don’t work with Agencies.”
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“I’m not interested in making a change right now.”
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me for mentioning the fact that I offer a service.
Alasdair, Nate, Tim: Great feedback, lots of counter-opinions and glad that we're debating these things. Is email still my primary method of business communication? Yes. Will it be in 5 years? I doubt it. If you're recruiting developers or social media marketers then social is probably a great communication tool but if you're recruiting accountants or lawyers, then probably not. There is no "one rule" for everyone, nor does anything truly die (I still get the occasional fax). To me this debate is similar to the one about job-boards. Can you still get great candidates from job boards? Absolutely. Does everyone? Absolutely not. The general trend in most markets (see alexa.com or comscore) is that the daily uniques is falling fast for all job boards hence we can observe that their is a growing move away from job boards.
There is a definitely a move towards other communication tools and unfortunately there is not one tool, as Alasdair correctly points out. Frustratingly you would indeed have to work 24 hours a day to manage all the possible communication tools but realistically you need to prioritise the channels that will likely be more successful. For most of us that is still email but it would be foolish not to begin exploring other social channels as a method of communication.
In terms of the argument over using Facebook to source or recruiters branding themselves (see: spamming) all over social, that is a different use of social. The point I was trying to express is that social, primarily, is a communication tool. The art of conversation is alive and well and continues in person, by phone, by email, by sms, by Twitter, Facebook messages, wall posts, IM chats etc etc. Recruiters have conversations, that is what we do for a living. If we stick our heads in the sand and ignore valuable and relevant ways to engage in those conversations, then we will eventually fail.
Just my opinions, glad to hear that others feel strongly about communication methods; we should!…