y I send a "wishing you well as you start your new career on Monday " note. I check in with either HR or hiring manager no later than noon the day they are to start to be sure they got there. I only had one who was MIA the morning he was to start. Everybody was in a panic but found him stuck in an airport with his cell service not working. Connecting flight had been cancelled on Sunday night. He had called the hiring manager left a message but hiring manager had not checked his cell voice mail. He was found and got there just after lunch.…
bility to build lasting client relationships, willing to relocate, seeking high level management position where I can apply skills and continue to grow within the company.
• Experienced in human resources, operations management, sales, budget development, staffing, cost control, suppliers, international travel, visual merchandising, marketing, and property management.
• Adept in communicating effectively with customers, vendors, and staff; Able to motivate employees to their maximum potential in a team - oriented environment.
• Exceptional organizational and planning skills: highly adaptable; enjoys new challenges.
• Successfully worked for many different retailers and shopping center developer including: Westfield, Cartier International, Ann Taylor, Ann Taylor Loft, Banana Republic, GAP, Baby Gap and Gymboree.
ASSISTANT GENERAL MANAGER – CENTER MANAGEMENT
San Diego, CA (August 2007 – Present)
• Transferred as an AGM from a General Manager position within the company, in order to work at a key property with over 150 stores that has the largest redevelopment project in the Westfield pipe-line.
Essential Duties and Responsibilities
• Ensured the Accounts Receivables for the property are up to date and balanced.
• Responsible for the timely delivery of reports such as: sales, legal, Business Outlook.
• Worked with several of the departments such as Marketing, Specialty Leasing, and Accounting in order to ensure that they are able to set and meet their own goals.
• Ensured that Customer Service issues were addressed either by the center of the retailer.
• Participated in Budgets, CAP EX Projects and assisted with specific areas such as Operations, Marketing, and Specialty Leasing.
• Worked with onsite Security in order to ensure that the level of communication and follow up were always at the highest in regards to any incidents at the center.
• Assisted in interviewing & hiring candidates for positions including: Operations Manager, Property Accountant, receptionist, concierge, and Specialty Leasing Manager.
• Successfully communicated with all retailers in order to learn their thoughts on the business and to assist in driving their sales to ensure center sales goal growth.
GENERAL MANAGER – AIRPORT RETAIL
Miami International Airport, Miami, FL (2004-2007)
• Responsible for the overall management, direction and coordination of the airport retail program. Location concepts included newsstands, food and beverage, apparel, jewelry & accessories, electronics, sundries and toy stores. Examples of tenants in the program are: Brookstone, Dunkin Donuts, Borders and Ron Jon. I was responsible for ensuring corporate objectives were achieved at the lowest cost consistent with corporate and Airport requirements. Also interacted with Airports or clients and their representatives to ensure their needs and objectives are satisfied.
Essential Duties and Responsibilities
• Ensured effective cost control and profitability for the program. Identified problem areas and proactively improved performance. Prepared annual operating budget.
• Responsible for successful sales for the program of over $50 million.
• Maintained communications in English and Spanish with tenants and client to improve performance. Hired, trained and supervised on-site management personnel. Set goals and objectives to evaluate performance
• Responsible for the collection of monthly receivables and issuing of payables.
• Contracted with outside vendors, prepared scope statements and obtained bids.
• Monitored contractors performance and ensured timely completion of projects.
• Evaluated the Airport retail program and executed a variety of improvements.
• Drafted and executed all Temporary Retail Leasing Agreements.
• Monitored on-site tenant construction for compliance with approved plans. Work proactively with tenant coordination and others to ensure minimal revenue loss from commencement dates.
• Oversaw and managed the marketing program of over $220K.
• Handled any tenant issues or questions in regards to their leases in order to insure leases were upheld.
• Represented my company in local community outreach programs and was an active member on the Miami Dade Aviation Department Marketing Committee, and the Greater Miami Convention and Visitors Bureau.
CARTIER VISUAL MERCHANDISING SUPERVISOR
Richemont Latin America & Caribbean, Miami, Fl (2002-2004)
• Prepared, trained and implement themes in over 200 boutiques and wholesale points of sales merchandising displays and seasonal theme decorations. Assumed purchasing and stock management responsibility for all visual merchandising consumable references. Supervised and coordinated the upkeep of wholesale point of sales and fixtures in conjunction with customers and vendors. Prepared and installed decorations and displays from blueprints or drawings for trade expositions, conferences, and other special events. I traveled extensively to over 200 points of sales in Latin America and Caribbean.
Essential Duties and Responsibilities
• Set-up of seasonal window themes in Latin America and Caribbean: direct responsibility for design of external boutique display themes. Coordinated boutique merchandisers, staff and storeowners.
• Followed up and initiated maintenance project for points of sales.
• Display set-up for wholesale network (USDF, Caribbean, and Central America): Set-up of new campaigns/wholesale network. Introduced new display material throughout along with working with local suppliers and carpenters to maintain costs.
• Performed training sessions for merchandisers (wholesale) POS on display and sales techniques in English and Spanish.
• Followed-up on display material availability, including ordering of all necessary elements and shipping to the point of sale.
• Display set-up (logistics) of special presentations and promotional events in countries such as Argentina, Aruba, Mexico, Chile, Grand Cayman, and St. Barth’s.
• Set up company sales in office venues and executed the event to resemble an actual Cartier store.
• Worked with bonded warehouses in order to ensure shipment of display materials and merchandise.
SENIOR ASSISTANT GENERAL MANAGER
Ann Taylor, Miami, Fl (1999 -2002)
• Successfully managed one of the top national high-end women’s retail stores in South Florida. Oversaw all aspects of business and assisted general manager. Additionally assisted in the opening of local stores in other areas and responsible for sales, conception of floor plan, visual displays, window dressing overall set up.
Essential Duties and Responsibilities
• Responsible for merchandising – establishing floor plans, setting up window displays and floor displays, adjusting windows and floors to seasons, local market trends and special events and to sales.
• Operations responsibilities including: analyzing sales trends; inventory control, developing action plans to correct focus areas; decreasing loss and increasing profit; ensured that daily operations were up to standards.
• Created new business through community involvement and active public relations programs.
• Oversaw all human resource activities such as: recruiting, hiring, training, development; reviews, appraisals and schedule management for a staff of 35. Trained service staff in customer service and in suggestive selling.
• Ensured that customer service was assured and up to standards.
• Oversaw sales goals for sales staff by analyzing daily/weekly/monthly/ yearly figures.
• Supervised the responsibilities of 3 other Assistant Managers.
Florida International University, Miami, Florida: International Relations (1999)
• Fluent in English and Spanish.
• Proficient in Microsoft Word, Excel, and Power Point, Outlook
• JD Edwards E1, Crystal, New Business Objects, Alchemy and Realm
• Excellent team building skills
• Highly adaptable to social/cultural differences…
cations, candidates not on vacation covering for coworkers on vacation is a feat that only Chris Angel could pull off. Not to mention all of the above transporting their kids, grandkids and siblings to and from camps or schools or the mountains or the beach. Same goes for Dec. 15 until Jan 2.
Require that all recruiters, candidates and the public at large be prohibited from putting anything in writing until they know the difference between the personal possessive pronoun your and the contraction of you are which is you're. They may sound the same but you're wrong if you use your pronouns incorrectly.
It would be mandatory that all hiring managers interview with their own team at least once a year so they knew what their interview process was really like from the candidate side of the equation. Mr. HM you try taking the red eye from Chicago to Dallas, fighting for a taxi or a shuttle, filling out forms then spending the day talking to five people who are either late for the time appointed or run the interview over for 20 minutes so the rest of the day is a mess. Resulting in a reschedule of the return flight, leaving candidate sitting in the airport until midnight and back home at 3:00 AM to try and be back at work the next morning. Or worse the last flight is cancelled so candidate spends the night in the airport and has to lie like a rug for coming to work late next day.
It would be mandatory that all candidates spend 20 minutes in full dress interview attaire with a rep from "What Not to Wear" before they were allowed to leave the house for an interview. No exceptions. And they would not be allowed to argue..just fix it.
Polygraph tests would be required of all candidates and recruiters every hour on the hour. Now wouldn't that be fun to be the guy who reads the tests.
If you're queen or king of recruiting for a day and could make the rules what would you in your infinite wisdom dictate?…
wisely. Fourth row, close enough to the front that I could disembark quickly and be on my way. Unfortunately a salesman of some kind sat behind me, a salesman with too much time on his hands and thinly veiled desperation in his voice. He latched onto his seat mate and proceeeded to "sell" himself for two and a half hours. His multi-level scheme even annoyed the flight attendant who briskly told him to stow his lap top - twice.
He began with a tale about his prissy life - a fairy tale wife, grown successful children, the youngest had just graduated from Stanford. Those of us lucky enough to be sitting within ear shot rolled our eyes wondered how long his neighbor would hold out. "I also have several rental properties up and down the Southern California coast, but let me tell you more about my latest venture..." blah, blah, blah
At what point do we, as responsible professionals, recognize when a line has been crossed, either by us or by a colleague/seat mate? One of my mentors used to say, "There's a fine line between being a helpful resource and a pest." It is too bad that not everyone knows where that line is. Or whether or not it has actually been crossed.
When presenting ideas or candidates, opportunities or products, it will serve you best to be in touch with your audience. Read expressions, body language and be in tune with the vibes you are giving off and those that you are receiving. Check your radar; tune in and listen. Don't be so caught up in what you want to say next that you fail to hear what is being said right now, right in front of you.
An elderly woman from our flight stopped me in the ladies room at the sinks. "That guy behind you didn't shut up for the whole flight... I was ready to, I was gonna... Oh, I'm just glad it's over." And she shuffled off. Do you want to be thought of as pushy? Do you want to come off as a pushover? That's the line on which to balance. Stretch your arms out wide. Open your eyes & flex those ears. The last thing you want is for your listener to be "glad it's over."…
uartered in South Portland, Maine, with a satellite office in the Greater Orlando, Florida area, they offer quality, comprehensive consulting services in site permitting, civil, mechanical, structural, electrical and environmental engineering, architecture, landscape architecture, construction management, airport planning and engineering, survey, and forestry management.
They are looking for a licensed Electrical Engineer for Portland. The person needs to be involved in design of building systems not chips. They need to be a PE.
1. PE in Electrical Engineering.
2. Bachelor's in Electrical Engineering.
3. Solid experience in design of building systems for a consulting engineering firm or architectural firm.
4. Located in the Northeast US or strong reason to move there.
Todd Kmiec & Associates
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several years ago. I was required to evaluate the catering drivers safety out on the Ramp area of the airport. We had over 200 drivers and they were to be evaluated at least 4 times per month. That was a lot of work, and even more if there was a safety issue with one of the drivers.
I suggested that we implement a "Safety 5's" program to reduce accidents and to encourage all who attended these quick meetings. They clocked in and were ready to receive quick reminders about safety issues. These safety meetings lasted 5 minutes twice per week and immediately reduced accidents by 75%.
Not only were the accidents reduced by a large amount, the employees Paid More Attention at these quick meetings, and out on the very dangerous Ramp where all of the airline preperation happened. It didn't cost much, it was quick, and it reduced my workload dramatically. The drivers were not failing safety evaluations as often and the attitude changed out on the Ramp!
Training is worth EVERY PENNY!…