d holiday gifts from vendors, what did you enjoy the most?
For recruiters too, any tips on gifts you've given that have been especially well received?
One tip I'll share, especially if you are thinking of a food gift, don't shoot for delivery too close to Christmas or you run the risk of people either not being there due to days off, or issues with delivery due to weather or general crunch time business. I sent steaks one time and two clients received the packages late and the ice had melted and food had to be thrown out. The company sent replacements out immediately, but still...
Please share any suggestions you might have!
of the doubt. I sympathise with a waiter having to eek out a living working with an impatient, "I want it now!!" public-- and most people don't tip well at all.
Now just plain rudeness is another matter all together---…
Number 2 was always a real hot button for me in that role but I especially like your "bonus" tip. "Times they are a changing" when it comes to business communication. I think the ones who embrace this will be the ones that survive.
sume clients is to tell the truth, the whole truth, et al. I even wrote a resume tip column for what is now Wray Executive Search, and one of my first tips was on honesty - brutal honesty - on one's resume. I know from wearing alot of hats - hiring manager, Hr director, jobseeker and resume writer - that the truth WILL out. …
nt, press 1. To hear the company directory, press 411. Part A connects to Part B, then attach both to the end of part C. To hear a listing of movies and their show times, press 3. Please enter the last four digits of your social security number in order to access your account.
We live in an ever-increasing digital world. Customer service ain't what it used to be. What does it take to speak with a human voice over the phone? I typically just keep pressing zero until a recording states, "Hold on, while I connect you with a customer service representative," or far worse, "I'm sorry, you have pressed an invalid number." Then of course, there is that lovely hold music. I rarely walk into a bank anymore, my banking is done on my computer or at an ATM. I rarely pay bills in person any more or even write out a check. Bills are paid by mobile or by website.
So, what exactly, does customer service entail these days? What drives you to leave a greater than 15% tip? Are you even cognizant of good service? I recently took my family out for a nice meal. The food was good, the atmosphere was nice, the wait staff was friendly and attentive, as they should be. When the check arrived, there was a list of suggested gratuities, ranging from 15%, 18% and 22%. So, is that customer service? Providing information, a glass of iced tea, and some chopsticks?
Do you want to be remembered? I recently read a marketing case study about the Blue Whale Moving Company out of Austin, Texas. This successful moving company was born out of good service. A young college graduate, who had worked his way through school had impressed a hot shot attorney during a move. The attorney told the kid, "Call me when you graduate." He did and together they launched Blue Whale Moving Company, they saw revenue of $1.7 million by year five. All resultant of good customer service.
Do you go that extra mile?
Do you tailor your services? What is your differentiator? Where is your level of service? Are you deserving of that 22% tip? Or will your customers grumble at the thought of leaving a 15% tip?