the ones with the best food that get our business, but the ones with the best service and that feel most appreciative of our business. It's the smallest things, the little touches that can make such a big difference. I think of a local coffee shop in downtown Plymouth, Kiskadee, that is owner operated and no matter how busy they are, the owner is always friendly and thanking us for choosing to get our coffee there.
I read a book recently that you might enjoy, called Secret Service, http://www.amazon.com/Secret-Service-Systems-Unforgettable-Customer/dp/0814471714
It's fascinating because it looks at ways to take your business to unimaginable levels through exceeding expectations for customers through outstanding customer service and in ways that are subtle, so the customer doesn't always know what's going on, just has an amazing experience. For instance, at a hair salon they give all first timers a white cape to wear and this gives all employees a heads up to give that person a little extra attention to ensure they feel special and want to return.…
2. Liza mentioned market intelligence. True. And sometimes it's necessary to educate a client about salary for a particular position in a certain geographical area. Why even allow the client to engage in a discussion if candidate is not in the range. And why let them make an offer that you know will be rejected?
3. Tiffany is brave enough to make a statement "how would I justify my position if I used a recruiter always". You said what we all already know. Some think that way. They won't work with us but the hiring mgr will because he is the one feeling the pain. That's why we market to managers?
4.Al mentioned opportunity loss. We focus on healthcare. We place NP/PA's. Sometimes a client will not engage us because our cost of services is $2500 more than they want to pay. These are people who generate revenue. If it takes a month or two longer to fill than I could that is lost revenue that would easily be offset in a month. Yearly? Wow.
5.To HR or in-house recruiters- You do wear a lot of hats and don't have the time to do what we do full time. We have a call accounting system to track everything. Most of our recruiters make 100+ calls per day and log 3-4 hours on the phone. That's actual talk time. That's why recruiters can produce candidates that you would never have access to.
6.Paul and Paul- 142 or 147 placements? Hmmm. I have never seen anyone make that many placements in a yr in 44 yrs.(speaking direct hire not contractors) I don't know what area you work but that is outstanding regardless.…
Convention Center. The expo will feature more than 300 companies from various industries including:
• Business and Electronics
• Health, Beauty & Fashion
• Energy, Conservation & Recycling
For 50% off tickets use code: GREENJOBS and pay only $5!
Don’t miss your opportunity to interview at the first Green Job Expo!
Go Green Expo
The Los Angeles Convention Center – South Hall J
1201 South Figueroa Street
Los Angeles, CA 90015
Saturday, January 23, 2010 • 10am - 6pm
Sunday, January 24, 2010 • 10am - 5pm
A resume is required to attend the career fair.
Please use code “GREENJOBS” for 50% off tickets – only $5!
Interview with companies including:
Coca Cola Enterprises
Siliken Renewable Energy
California Solar Innovations
Pacific Home Remodeling
Green Jobs Network
Business Development Director
Electrical Engineer, PE, RME
Structural Engineer, PE
Director of Sales
Director of Technology
Solar Process Engineer
Process Integration Engineer
Community Crew Leaders/Supervisors
Green Building Project Manager
Wind Energy Engineer
Photovoltaic (PV) Systems Engineer
and many more.......
Please note a resume is required to participate in the hiring event. Bring 15 copies of your resume and interview on the spot with the recruiters from the companies listed above & more.
A Few Tips for Attending the Expo
• Dress to Impress – Be sure to dress professionally when attending any expo, interview or job fair. Wear contemporary professional attire that is clean, pressed and reflects that you mean business.
• Brings Lots of Resumes (This is actually a requirement for the Expo’s career fair) – Bring a minimum of 15 resumes as you will likely interview on the spot with the companies attending the expo. Update all your contact information to ensure employers can contact you. Also, be sure your employment information is current.
• Smile! – A smile goes a long way toward your efforts to empress potential employers by showing you are confident and cheerful.
About Go Green Expo:
One of the nation's most invigorating & diverse eco-friendly events, Go Green Expo will be at the Los Angeles Convention Center from January 22nd to 24th, 2010. Sponsored by CBS Television, The Los Angeles Business Journal, Natural Health Magazine, the Daily News, LA Weekly, Natural Home, Spirituality & Health Magazine, Mother Earth News, Kiwi Magazine, Green Lifestyles Magazine, Whole Life Times, The Sierra Club and over 25 other organizations. Go Green Expo is sure to have outstanding exposure and reach in its efforts to educate and enlighten business owners & consumers on the latest eco-friendly brands.
Hundreds of exhibits will encompass a wide variety of green products & services ranging from solar panels, hybrid & electric cars, organic personal care products, eco-pet supplies, greener gadgets, eco-fashion, and home and building supplies that will help us live a healthier and more sustainable lifestyle.
Eco-Celebrity speakers, authors & thought leaders such as Ed Begley Jr., Mariel Hemingway, Paul Pelosi Jr., John Picard & Eric Corey Freed will lead informative discussions! Don't miss Los Angeles' ultimate eco-extravaganza!
Please pass this event along to anyone you know in and around Los Angeles next weekend!
the company of a solid team of mentors, one gets introduced to talented individuals. Occasionally, I am in a position to offer these introductions resources where merited that bring shine to those diamonds in the rough. I have seen quite a bit of shine within the team at Talentbridge, and one person in particular, Miss Ryan Phillips, makes me want to wear sunglasses whenever we speak. Why? For someone without formal training, and relatively few years experience compared to other colleagues who have made an impression within a recruiting team - Ms. Ryan is a walking, talking, sourcing example extraordinaire of what JobMachine webinars can do to advance their skill set. Often I stated that my best students have had no prior industry experience but perhaps, be it that they have no existing habits to restrain themselves from, they are keen to starting right and focused from the beginning. In this case, Ryan is a Shally and Glenn devotee I cannot claim credit for, but nonetheless I have taken a keen interest in her success.
Yes, JobMachine can take much of the credit for her advanced knowledge base, but the desire to learn and keep up to date cannot be understated. Ryan Phillips has that enthusiasm for sourcing I see in my daughter's eyes on Christmas morning. I would dare say, sincerely, that her capabilities equal a recruiter with five to ten years experience based upon the quality of resumes and spreadsheet sourcing I have witnessed first hand. I saw something sparkle in her and today I want you to put your shades on and shake virtual hands with my friend, Ryan Phillips.
Q&A with RYAN PHILLIPS
Six Degrees: Tell us of your home world.
RYAN: I am an engineering recruiter for Microsoft’s Core Operating System Division.
I have been in a relationship a great guy for just over 2 years and am very happy. We have a small toy poodle named Ozzy that was a Hurricane Katrina rescue animal and he has been interesting to say the least; however he’s cute and we love him.
Six Degrees: What brings pleasure to your life outside of your professional life as a sourcer
RYAN: I am an amateur sporting clay shooter, or at least starting to be. It is my most latest hobby and I just recently bought my first 28 gauge Beretta. My boyfriend has been shooting for most of his life and brought me into this very addicting hobby in the last year. We have been traveling to several events and also are members as the Coyote Ranch Sport Clay Shooting Club in Morgan Hill, CA.
I am also an AVID traveler. I love international traveling and was a Linguistics major in my undergrad. I speak Spanish fluently and quite a bit of conversational Japanese. I moved to Japan for a year right after graduating from college with my Bachelor’s degree. My favorite trip thus far though has been to Israel. I love foreign language and foreign culture.
I also love fishing and have being finishing since I was about 4 years old with my dad.
Six Degrees: Tell us about your work on behalf of TalentBridge servicing Microsoft?
RYAN: I work for TalentBridge, an engineering retained search division of TAC Worldwide and our team is devoted 100% to Microsoft. TalentBridge was retained to augment the recruiting staffs of three divisions, and tasked to fill positions with highly skilled software engineers not previously identified by Microsoft recruiters.
My main responsibilities are finding highly desired passive candidates for high level engineering position within the Core Operating System Division of Microsoft.
Six Degrees: What do you like best about your current position?
RYAN: For about the last 2 years I have been recruiting nearly 100% for engineering positions. Recruiting engineers is an exciting day everyday for me as I am constantly meeting people who are passionate about creating new and advanced technology. I have met engineers that have not only worked on technologies that exist within my own home but that have also changed the lives of others. I have met an engineer that worked on the PS3, and another that helped created the Tomb Raider game series as well as one that was the lead on Intel’s wireless trusted platform. I know another engineer that worked on the very first LIMO (Linux for Mobile) cell phone and another that worked on the very first TIVO DVR as well as the program that allows you to view Netflix film on-demand online. I placed an engineer that helped created the very first insulin inhaler and I know engineers that have been working on developing printer drivers since there were those small holes in the side of the paper. All of these things are important in the advancement of technology and it is a pleasure to meet and recruit these people to inevitably further their careers and the further advancement in technology as a whole.
Six Degrees: How many years have you been a recruiter?
RYAN: I have actually not been in Technical recruiting very long as prior to living in the Bay Area I worked for Blue Shield of California. I have just over 2 years here in the Bay Area.
Six Degrees: How did you get started as a recruiter?
RYAN: I was kind of thrown into having to recruit while working for Blue shield. That was not my original position. I realized it was something I really enjoyed and a co-worker urged me to seek out a technical recruiting position in the Bay Area to move forward in my career as at that time I was working on my Master’s Degree in a technology field.
Six Degrees: What single event had the most impact on your sourcing/recruiting career?
RYAN: Learning how to REALLY use the internet to work for you! There are so many great tools on the internet and it is so easy to connect with great engineers without having to actually see their resumes or find an actually resume. Blogs are great place to talk to people who are experts in specific technologies.
Do you have a mentor to whom you attribute your overall outlook on recruitment, capabilities, and/or model your career after?
RYAN: I would have to say my best friend. She has been very encouraging and always telling me about new things she find as well. She doesn’t give up on even the most un-fillable purple squirrels and she has in fact filled quite a few of those in her recruiting times.
Six Degrees: What is your next career goal? What do you need to do to get there?
RYAN: The most important thing to me is sharing what I know with others to help make them successful as well. It makes me feel good when I can teach others what I have learned. With that, I hope to one day be a sourcing trainer as I feel that even over the last few years I have learned more about the sourcing aspect of recruiting than anything else. Even when I get the most difficult requirement in front of me, I am able to research and find a path to the perfect candidate to fill that role. I love sourcing and as I love to learn new things and I also enjoy being able to give those things back to others in return to ultimately help make them successful as sharing your success is what really shows your have accomplished something.
In order to achieve my future career goal, I need to continue to gain more knowledge of sourcing and research; however also I need someone to grant me this opportunity. I really feel that when the time is right that this perfect opportunity will be put in my path for me to stumble upon as I have found in each past opportunity that there was a reason I was put there and I have gained something from each past opportunity that has further made me successful. I am happy with both my past achievements and failures as they have both given me knowledge to become more successful and creative as a recruiting professional.
Recommendations For Ryan
“Ryan is a fantastic recruiter that actually understands the art of engineering and what differences exist in the world of engineering. After dealing with many recruiters that were simply trying to match one or two keywords, it's refreshing to see that someone like Ryan exists who can see the entirety of what professionals candidates bring to the table. Even if you are not looking, I would highly recommend a conversation with Ryan as it would be inviting and refreshing to speak with someone on the same level.” July 9, 2008
Arun Gupta, Technical Marketing Engineer, Panasonic
“Ryan was great to work with and very good at what she does. I highly recommend her and would be happy to work with her again.” May 12, 2008
Adam Carrillo, QA Engineer, Panasonic
“Ryan is an outstanding recruiter with exceptional knoweldge, eXtreme Contacts, ability to make sure both client and applicant are in a win-win situation, and, she has unlimited energy. She stays with the recruiting and the hiring process until and unless it is 100% complete.” October 29, 2007
Bruce Razban, President/Founder, Razban Internet International (RII)
“Ryan is a fantastic recruiter and, moreover, representative for Artizen. She went above and beyond the call of duty to help me matriculate into my new workplace.” October 5, 2007
Saundi Wilson, Research and Development, Panasonic
“Ryan is a rarity in the recruiting world. She is willing to go above and beyond to assist clients and recruits; to the extent of working after normal business hours and weekends and is always available and a quick phone call away. Thanks Ryan!” October 2, 2007
Terry Bowdell, Controller, Urigen Pharmaceuticals, Inc
“Ryan has been identfying contract work for me since the beginning of 2007. Her ability to find the opportunities whether presented straightforward as a contract opportunity or through creative discussions with her clients has been very impressive; show casing her ability to be not only a good Account Executive but a great Business Development person as well. I've found her to be a consummate professional at all times and a conscientious client service manager making sure the client's needs are always met.” September 11, 2007
Michael Bubenyak, Compensation Consultant, Independent Contractor
“Ryan is a great recruiter. She is very hands on and takes the time to always be available. I love working with her and wish all my dealings with recruiters could be as nice as my experience working with her.” September 10, 2007. Top qualities: Great Results, Personable, High Integrity
“Ryan is energetic, dedicated and fun to work with.” August 31, 2007
Khaled Amro, PMP, CEO & President, AmroSoft, LLC
“Ryan is an excellent driven and innovative recruiter; she is excellent team player with a quick mind and she was highly successfull when we worked together. Ryan was always quick to give praise, help others with any technoclogies or process they did not understand; she will be an excellent value to any organization she joins and I hope we can work together in the future!
Mikaela Smith, Senior Recruiter, Netpolarity
“Ryan develops tactical sourcing strategies, solutions and campaigns aimed at generating candidate flow that meet overall recruiting goals. She is pleasant to work with, professional, ethical and loyal. Ryan is a great asset to any organization.” April 17, 2008
Souny Sinwongsa, Sr. Recruiter, Talent Bridge…