Why training matters more than you thought in retaining your best staff

In the competitive world of business retaining top talent is not just a challenge—it’s essential to long-term success. High turnover disrupts team dynamics, harms client relationships, and drives up costs. One of the most effective yet underutilised strategies to combat this is investing in training and development. Training equips your team with the tools they need to excel, fosters a culture of growth, and strengthens your business. Let’s explore why training is so critical for staff retention and how recruitment business owners can implement it effectively.   Why Staff Retention Matters    High turnover doesn’t just affect internal operations—it also […]

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James Chats with Matt Jenkin on the Moorcrofts Means Business Podcast

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Taking Inspiration and Being Remarkable – Thinking the Seth Godin Way

Like a lot of business people, I enjoy reading business books. I read on all kind of topics, but find myself regularly coming back to the writers who really fire my imagination.   Two of my favourites are Tom Peters and Seth Godin. Tom I enjoy, but Seth inspires me.   Seth’s words help me to look at what I am doing and how I focus on my business and my marketplace.   Seeing the obvious   Seth and I have never met, but if he likes it or not, Seth is a mentor to me. He mentors me in […]

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Excellent Customer Service – Stop Cutting Corners and Remember What Made You Great

I am often really amazed at how easy it is to make a great difference to our clients’ experience of us, in very small and easy ways.   Today I visited the dentist. I’d broken a filling and needed to have it replaced. I don’t like going to the dentist, I have no logical reason for this or any phobia, but I just don’t enjoy it.   But, today was different. Today my dentist had a final year school student there on work experience. And as he worked on my tooth, he explained everything that he was doing, as well […]

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Two ears and one mouth…. The key competence

I’m often asked what the key competence is for people in sales and client focused roles:   “What is the key skill we should look for when we are interviewing for a new hire?”   “What is the number one skill that person needs?”   “What is the differentiator between a good sales person and a great sales person?”   “What is the one skill they really need?”   So what’s the answer?   And the answer is simple. The answer is listening.   I’m not sure who said this: “If you want to find oil, you have to drill […]

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