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Daniel T. Bloom's Blog – February 2015 Archive (1)
TLS Continuum Part 5: Darn it!! Why aren't you listening
Dr. Tony Alessandra, the author of the book “The Platinum Rule” , suggests that the purpose of all businesses is to acquire and maintain customers. So how do we, as Tony suggests, acquire and maintain customers? We do so by listening to the voice of the customer as it relates to how we do business.
To begin with let me clarify what we mean by the term customer. Whether it is an internal customer in the…
ContinueAdded by Daniel T. Bloom on February 3, 2015 at 11:08am — No Comments
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