Dr. Eliyahu Goldratt, in his book the goal, describes a weekend camping trip with some scouts in which, one boy tended to lag behind the rest of the group resulting in the group  being delayed on their journey. The boy's name was Herbie.

Every organization is designed around a set of processes that ensure that the organization ca operate efficiently. However, processes tend to have their hiccups, either intended or unintended. The hiccups are your Herbie.

We cannot have a…

What is your view of your world? I know it sounds like a strange question but hear me out. The vast majority of HR consists of responding to HR challenges in a transactional mode. The issue fire make sits presence known and you respond to it and then mov eon to the next fire. That is how HR has been since the early days at National Cash Register. Here is the problem however. Approaching the need to continuously improve the organizational problems in a transactional mode…

Today's change maestro's management tip looks at another view of the continuous process improvement effort in your organization. We need to look at the very essence of the process. One of the initial tools in process improvement s the creation of a process map. It is used to track the various steps in the process so we can better understand the entire process. So the question is are you designing the process map completely or are you leaving out steps? The…

Hey I get it! In normal circumstances when we are confronted with a problem we rely on our 

past experiences to find solutions to those problems. I



n doing so you may very well be cheating your customers. Design thinking tells us to ask two initial questions: 

what is and what if?  What is clearly loos at what…

When beginning the process of introducing solutions involve the customer in the discussions.



Jack Welsh told us that “The best Six Sigma projects begin not inside the business but outside it, focused on answering

 the question - how can we make the customer more competitive?  What is…