Those of you who have followed this blog since the Blogger days in the early 2000’s know that there are two topics I have strongly avoided in this space – one is religion and the other is politics. And yet the current political climate provides clear evidence of the dangers of assumptions in our lives. Every protestor must be a paid plant from the other side. Every member of…

In last week’s post we asked the question, who really is your process subject matter expert?  In this week’s post I want to take the discussion to another view of the question. If we have assumed who the process SME is within your organization, then what are their obligations to the organization?

Deming in his 14 points of quality stated that one of the…

As I have stated earlier I am currently in the process of reading Michael Rother’s Toyota Kata. In the book the point is made as to who should be the one who is considered the SME…

Over the course of this series of blog posts, and most recently the last couple of weeks, we have stressed that the TLS Continuum requires the creation of a new normal in the organization. It calls for a new form of corporate culture. But where is the correlation between the TLS Continuum, Change management and the New Normal?

In order to answer that question we need to backtrack to the beginning of the journey if you will. Your organization has been in existence for decades, however…