We all know that building great client relationships is the key to long term business success. But how do we get there, and when we do, how do we know?

Building relationships takes time and effort. A lot of time and a lot of effort. It is not something that can be rushed. This is because it takes time to develop trust.

It is only really when we trust someone…

Its a really common thing. You work with a really great candidate, you place them into a great job.

Yippee.…

In our house, listening is the number one point of contention currently. It seems that our 5 year old son is able to turn his hearing on and off like a switch. I know that it’s just his age but it is infuriating the number of times one kid can be asked to do something before he actually acknowledges it. Ask him, however, if he would like a sweet, and it seems he is all…

You know the situation. You get up at ‘silly o’clock’, get dressed and leave the house. You get to the train station, and stand on the platform with all the other grey faced, tired and weary commuters. You board the train, talk to the same old faces, arrive at your destination, get on the underground, get off again, walk to the office and start your working day. Starting…

I really wish I had given it a name, the act of calling a client with the express intention of enhancing your business relationship. The simple act of picking up a phone, and giving someone a call, for no other purpose than to improve your relationship.

I’ve been doing it all my working life, but didn’t name it. Hank Paulson, the ex-boss of Goldman Sachs had the good…