Every day in every organization management from the boardroom to the C-Suite is demanding that we produce metrics to determine how the organization is functioning. The common demand is that we measure something. In his book Six Sigma: The Breakthrough Management Strategy Revolutionizing the World’s Top…

Imagine a scenario where everything moves along smoothly with no problems. Imagine you have the power to wave a magic wand and every problem solves itself. For many members of management this the way they face reality. They forget the process is called Continuous Process Improvement. We do not have processes that just move it on. We do not have a problem with which we can wave a magic wand in the air and call the problem resolved. So when we become complacent and base our actions on…

As I read the literature out in the market I see wide responses to organizational problems with the usual suspects. We resolve performance issues by cutting costs. We resolve performance issues by cutting human capital spend. We resolve performance issues by cutting overhead. Here is the problem, without experimentation we will not find the true answer to the problem before…