‘Smart factories are revolutionizing manufacturing.’ That’s the claim of many tech and industry experts who believe that optimising the manufacturing process to create an integrated and collaborative process will bring about the world’s next industrial revolution. But what are smart factories and how do they affect how we work?

Here, we some insights from umbrella manufacturer, Fulton Umbrellas, we take a look at smart factories more…

Being a ski instructor is a glamorous lifestyle that many desire to have. Jetting off to a winter wonderland ski resort is a dream come true for many, and it’s likely that we all know a would-be ski instructor. A social media page brimming with photos and videos of snow-covered slopes, stunning mountain views, world-class tricks, and exuberant apres-ski life are all a part of the package.…

Building customer loyalty is an important aspect to any business. In fact, in many instances loyal customers are worth their weight in gold compared to new consumers. However, retaining those customers is a more complex process than you might think.

One of the common misconceptions is that customer satisfaction, and loyalty is the same. You may have a satisfied customer, walking away with your product, but that certainly doesn’t mean they will come back for more services. Often,…

Maintaining productivity and connectivity in challenging market environments has always been key for modern businesses to stay competitive and relevant. However, in recent times, boosting productivity and connectivity is often considered a lower priority.

This doesn’t have to be the case if the right energy, culture, and focus is established within the business’ hierarchy, processes, and systems. Connectivity within a company is crucial. After…

Kura, a UK-based market leader in customer service outsourcing, is celebrating the anniversary of its fourth year of operation in South Africa after being ranked the number one business process outsourcing (BPO) offshore location for customer service around the globe.

The business has…

TikTok has taken the world by storm. In fact, it was named the most popular app in 2021, with 656 million people downloading the social media platform that year. There’s a mountain of entertaining content waiting to be consumed, whether you’re interested in learning the latest trailblazing choreography or upbeat songs.

It might be fun to scroll, but…

Keeping communication open with customers is an important part of any business process, and we’ve seen a lot of change in how we do it. UK businesses are growing fast, and so are the ways they react to customer service enquiries, with efficiency and ease front of mind.

With virtual customer demand heightened even more during the COVID-19 pandemic, live chats and chatbots have become something businesses value for their communication. Chatbots especially have had an emphasis placed on…

A programme driven by living space providers CR Smith is being launched in what is described as a first for Fife schools, helping pupils with the likes of CV writing, cover letters and interviews.

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Select schools in Lochgelly, Kirkcaldy, Glenrothes and Dunfermline are about to embark on the initiative – billed as bringing local employers into the heart of the employability curriculum.

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Developed by Hand…