Alicia Walker
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How Automated Systems are Positively Impacting the Recruitment Process

According to the latest research, 36% of SMEs have now adopted Applicant Tracking Systems (ATS) as part of their talent…Continue

Started Jul 21

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Alicia Walker posted a blog post

Oceans and Mediaworks Collaborate to Clean Up One of the UK’s Most Polluted Beaches

Making waves once again, sustainable toilet paper company, Oceans collaborates with Mediaworks to take part in The Great British Beach Clean – replacing the porcelain throne for sandcastles for the day as they clean up one of the most polluted beaches in the…See More
Friday
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Alicia Walker posted a blog post

5 Ways Your Business Diversity is Improving the Customer Experience

Data shows that 76% of customers would happily move to a different company if it meant they got better customer service. The customer experience can determine your customer loyalty, so ensuring your workforce reflects your customers could solve your customer retention issues.Grace Anderson, senior HR business…See More
Wednesday
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Alicia Walker posted a blog post

Can 'Bleisure' Travel Boost Productivity in the Workplace?​

59% of employees admit that mixing work obligations with travelling and exploring inspires them to be more productive in the workplace.  ‘Bleisure’ (trips that combine business and…See More
Sep 25
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Alicia Walker posted blog posts
Sep 21
Alicia Walker posted a blog post

Leading Customer Service Outsourcer Appoints Managing Director of South African Operation

Kura, a leading global provider of customer service outsourcing solutions, is thrilled to announce the appointment of Kenny Rodgers as the new managing director of Kura South Africa. With an extensive background as Kura’s finance director and a demonstrated history of driving operational excellence, Kenny is ideally positioned to steer Kura's South African operations to…See More
Sep 19
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Alicia Walker posted blog posts
Aug 30
Alicia Walker posted a blog post

Kura invests in tech advanced platform to transform customer experience

Replacing five legacy systems delivers lower TCO, advanced contact centre features on-demand, scalability and external platform integration London, UK – August 2023 – Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud. Being rolled-out this summer, the solution will enable Kura to offer its clients – including a host of leading energy and financial services companies – complex inbound…See More
Aug 21
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Alicia Walker posted a blog post

How Recruiting Younger Talent May Make the Most of Better Technology

With a recent study showing that kids are more tech savvy at 12 than their parents, it therefore makes sense that a younger workforce will be more accustomed to the implementation of the best technology available.When we look at developments such as AI, 40% of Gen Z use AI in…See More
Aug 14
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Alicia Walker posted a discussion

How Automated Systems are Positively Impacting the Recruitment Process

According to the latest research, 36% of SMEs have now adopted Applicant Tracking Systems (ATS) as part of their talent acquisition.The advent of the AI-powered model is helping businesses navigate the competitive jobs market, with traditional recruitment solutions being too time-consuming, resource intensive and prone to human error.Despite this, SME adoption lags well behind that of larger organisations, with…See More
Jul 21
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Alicia Walker posted a blog post

Customer Service Outsourcer Kura South Africa Expands In Durban

Customer service outsourcing experts Kura underlined its global ambitions with the launch of a new site in South Africa.The new operation, which sits just north of Durban in Richefond Circle, opened at the end of June and is expected to take Kura’s staffing levels to more than 2,000 people across sites in South Africa and in the UK.The independent outsourcer provides a…See More
Jul 21
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Alicia Walker posted a blog post

How The Engineering and Construction Sector Has Adapted to Become a More Diverse Workforce

The fields of engineering and construction are typically masculine domains. Figures from 2022 show that women make up just 16.5% of all UK engineers - while females represent only 23% of those working for construction and utilities companies.These are sobering statistics. However, the dial has shifted a little in…See More
Jul 4
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Alicia Walker posted blog posts
1 more…
Jun 30
Alicia Walker posted a blog post

Why Business Leaders Must Invest in Workplace Wellbeing

With 79% of people in the UK saying they have experienced workplace stress of some kind; employee wellbeing has never been more important.As well as benefitting the mental and physical health of employees, investing in the wellbeing of your employees can result in a more engaged and motivated workforce.The importance of wellbeing should not be underestimated for all workplaces, especially when employees…See More
Jun 21
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Alicia Walker posted a blog post

The Hidden Relationship Between Commuting and Mental Health

With over 40.8 million vehicles registered at the end of September 2022 travelling across the country, driving is part everyday UK life. We spend a lot of time in our cars,…See More
Jun 2
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Alicia Walker posted blog posts
May 24
Alicia Walker posted blog posts
May 23

Profile Information

First Name
Alicia
Last Name
Walker
Country (Pick One)
United Kingdom
State (if Applicable)
Not US Based
Job Title (select one)
Executive (CxO)
Company
Mediaworks
Which industries do you work in now?
Technology, Healthcare, Food & Beverage, Entertainment & Leisure
How many employees work at your company?
D. 51-200

Alicia Walker's Blog

Oceans and Mediaworks Collaborate to Clean Up One of the UK’s Most Polluted Beaches

Making waves once again, sustainable toilet paper company, Oceans collaborates with Mediaworks to take part in The Great British Beach Clean – replacing the porcelain throne for sandcastles for the day as they clean up one of the most…

Continue

Posted on September 29, 2023 at 7:18am

5 Ways Your Business Diversity is Improving the Customer Experience

Data shows that 76% of customers would happily move to a different company if it meant they got better customer service. The customer experience can determine your customer loyalty, so ensuring your workforce reflects your customers could solve your customer retention issues.

Grace…

Continue

Posted on September 27, 2023 at 10:50am

Can 'Bleisure' Travel Boost Productivity in the Workplace?​

59% of employees admit that mixing work obligations with travelling and exploring inspires them to be more productive in the…

Continue

Posted on September 25, 2023 at 6:56am

The New Kid On The Block: The Benefits and Risks of Using ChatGPT in Customer Service

ChatGPT is very much the technological talking point of the year so far, making headlines for its realistic, human-like conversational experience. The prototype – developed by OpenAI, an artificial intelligence research laboratory co-founded by Elon Musk – has recently been…

Continue

Posted on September 21, 2023 at 9:26am

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