Managing a team can be an exciting experience but it can also pose challenges, particularly for first time managers and those transitioning from a team member to a leader.

Statistically, managers promoted from within are more likely to be respected by their former teammates compared to an external hire – but there are still challenges ahead…

60% of employees have recently reported wanting to receive regular feedback from within the organisation, indicating the importance of a company making it part of their day-to-day operation. Feedback goes a long way towards employees feeling valued…

Replacing five legacy systems delivers lower TCO, advanced contact centre features on-demand, scalability and external platform integration

London, UK – August 2023 – Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud. Being rolled-out this summer, the solution will enable Kura to offer its clients – including a host of leading…

With a recent study showing that kids are more tech savvy at 12 than their parents, it therefore makes sense that a younger workforce will be more accustomed to the implementation of the best technology available.

When we look at developments such as AI, 40% of…