Last week I received a call from prospective client who was struggling with a high staff turnover. He pleaded with me to help him stem the outflow. He is a small manufacturer that sells his products largely through distributors. I arranged to visit his offices in the Eastern suburbs the next day.

As I pulled into his carpark it wasn’t hard to spot his Porsche parked next to the front door. Upon entering the building it looked as though the premises hadn’t been renovated since…

Last week I was fortunate enough to attend the 2011 RCSA International Conference in Port Douglas. This year’s theme was innovation, and there were number of excellent world class speakers on the topic.

The three key points that resonated with me were;

1. Successful innovation is the result of many small incremental changes or improvements made over time and is rarely about a big shiny new…