You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague responds that she will have to transfer you to someone else because that is not her job. Even worse…

As we discussed in the TLS Continuum Part 18: Changing Managers to Leaders, as managers/leaders in the new global; marketplace we have a new responsibility added to our workload. This new responsibility is to both educate and train our human capital assets so that the organization can move forward.

Wait a minute are they not the same term?

Talk to many in and outside of academia and they will tell you when we educate someone, we also train them. Others will tell…

On August 28, 1963, Dr. Martin Luther King delivered his iconic “ I have a Dream Speech.” Like Dr. King I too have a dream or more correctly a vision. While I am not referring to my four-year-old son as Dr. King did, I am referring to our global workplace. Let me paraphrase Dr. King’s speech and relate my vision or dream to you the reader.

I have a goal in my professional life to deliver a message. It is a message that will transform our business world to greater heights. Today…

Throughout this TLS Continuum series I have tried to stress that in order for the TLS Continuum to be successful we need to create a new normal as far as corporate culture is concerned. This change applies to not only the organization as a whole but to the role of management as well.

Answer this quick question for me? What kind of manager are you? Are you that fierce tyrant or are you the manager who strives to make the organization grow? The answer to these questions is imbedded in…