I'll never forget going to visit one of my branch recruiting offices and watching a rookie recruiter dial and hang up, over and over again. I walked over and asked her why she did not leave her client prospects or candidates a voicemail message and she told me, "I never leave messages because nobody ever calls me back."



So how do you get call backs? Why do some people get a ton of incoming calls to the office in response to their messages while others are forced to just make outbound… Continue

Recruiters know how to use the phone since they spend so much time calling clients and candidates yet many are ineffective in their ability to set appointments or present candidates. I still hear recruiters telling me all the time about how they submitted a candidate via email vs doing a call-and-present. Technology is a great asset to us but we need to get off email and do more F2F, especially in this market, and the best way to get there is to improve your phone skills.



Here are… Continue

I just got back from the 2009 Annual Conference for the National Association of Personnel Services (NAPS) and wanted to share some of my experience with you…



It was a real honor for me to be asked to present the Opening Keynote at this years event and to follow in the footsteps of amazing people like Danny Cahill,… Continue