In Part 84, I posed the question as to whether your organization viewed the global workplace from looking in the mirror or looking out the window.  I suggested that the view from the mirror is what you think you do and the view from the window is what your clients tell you what you do or they need.

The difference between the two views creates what we call a gap analysis.…

The other day I was listening to an installment of the Voice of Experience from the National Speakers Association in which the presenter talked about the different view one gets from the mirror versus the window. There is a direct applicability to the TLS Continuum.

In order to achieve sustainable process improvement, you must begin with a clear picture of what it is you do. For time immortal, we have been coaching our human capital assets to refine their capabilities into an elevator…