Are you asking every day How does this {process, procedure, action, initiative, project, policy} help the organization achieve its business objective? #TheChangeMaestro…

Are you the critical HR leader in your organization, if not why not?

#TheChange Maestro #TLSContinuum…

I recently conducted a two-day training class for business managers in the six-sigma methodology at a major university in which one of the participants stated that the least beneficial part of the course was having to create a project centered around an issue from their individual workplace. One of the participants responded that the project was their least valuable part of the course because his managers would never let him implement the project.

My first reaction along with the…

In their iconic song “Where have all the flowers gone?” Peter, Paul and Mary posed the question when will they ever learn. While not talking about war but rather our corporate environments on a global basis, I have the same question. In today’s global workplace it is mandatory that we not only talk the talk but walk the walk. Unfortunately, every day I see signs of where this is not the case.

Listen to your senior management as they proclaim that their people are their most valuable…

You and I constantly hear the comment that our organization human capital assets are no longer engaged. Dale Carnegie Institute in a recent survey states that among the 1,500 employees, only 29% are fully engaged and 26% are disengaged. Almost half (45%) are partially engaged. One of…

I began as the personnel administrator. I was the organizational fireman. But times have changed and now I am the gatekeeper to the organizational talents, attributes and skills. With that responsibility comes the need for me to assist the organization with the retention of current human capital but also to plan for the future talent needs of the organization.

It is from that perspective that I ask…

First of all, let me extend my regrets for not keeping better in touch but I and my family have been fighting this bug that is flying around. Not the flu but close to it. It sucks to be under the weather.

This past week has been filled with more irony then I would want to have to experience but I did. It began with attending my local SHRM chapter meeting where the topic of the day was what to do in the case of an active shooter. During the presentation, my phone beeped with the…

In Part 84, I posed the question as to whether your organization viewed the global workplace from looking in the mirror or looking out the window.  I suggested that the view from the mirror is what you think you do and the view from the window is what your clients tell you what you do or they need.

The difference between the two views creates what we call a gap analysis.…

The other day I was listening to an installment of the Voice of Experience from the National Speakers Association in which the presenter talked about the different view one gets from the mirror versus the window. There is a direct applicability to the TLS Continuum.

In order to achieve sustainable process improvement, you must begin with a clear picture of what it is you do. For time immortal, we have been coaching our human capital assets to refine their capabilities into an elevator…

In Part 82 of this series, I posed the question whether or not human capital management was dead or not. In this part I want to suggest that there is a vital path to your survival both as an HR professional and as part of your organization.

The C-Suite office holders of the 21^st century are in a quandary. They are confronted with a wide-ranging audience they must answer to. This audience includes the stakeholders of the organization as well as the human capital assets. The…

As I listen to the Internet scuttlebutt I have cause to stop and consider whether the HR profession, as we know it , is thriving or either dying or has already died. I have a fellow consultant who told me that the reason why I am not getting the interest in some of my programs is because the majority of HR people are ignorant. Others tell me that we, as a profession, have no fathom how to respond to the demands and needs of the C-Suite. So, what is the dilemma here?

To answer that…

I am currently experiencing the thrills of having a 16-month old grandson running around the house. This is an experience, which I have not had to deal with in over thirty years since my sons were born. But the events of this past weekend make me stop and wonder what type of organizations or society are we leaving for him, as he grows older?

In working with clients I advocate that in order for continuous process improvement efforts to be successful, your organization needs to become…

This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving those concerns.

Let me give you an example. We recently had a problem with our 43inch TV and…

If you watch the TV or read the newspaper over the past month you have seen a rash of incidents in which the new president says one thing and his cabinet members say something entirely different. This inconsistency of message leads to an inconsistent message to the employees of the government, our allies and more important to the customers of this country – its citizens. I hear many media pundits who lay out what this could mean for the country in the years to come. This is not a political…

Let me begin with a few premises. Whether we are talking about our personal lives or your business workplace, everything we do is based on a process of some type. Each process is constructed of a series of steps, which lead us to the end result. The second premise is that although we would like everything to run crystal smooth in reality it never happens. Along the way we…

I had made a commitment to you, the readers of this blog series to try and post a new segment every Friday. So far in 2017 I have gotten away from that to some degree and I promise to be better through the rest of the year.  

At the end of Part 76 of the TLS Continuum Blog series, I stated that here is how my new lens looked at the situation. The best way to begin is to layout the time line that we are considering. My wife and I arrived at the emergency room at 11:45 PM on New Year’s…

As we enter a new year and we begin a new round of postings to the TLS Continuum blog series, I want to wish you and your families a very happy new year. Further if you are experiencing some humps in the life road, as I am, I hope they are short lived.

During our end of the year respite we saw both a Facebook post and a media posting that was very disturbing to me on several planes. George Washington University has joined a small number of ivy-league colleges who have determined that…

In part 66 of the TLS Continuum Series I discussed that the missing ingredient in process improvement was the buy in to the process by management. There is another critical element that we did not discussed in the earlier segment.

In reviewing the evaluations from a recent seminar presentation one individual stated that the least valuable part of the program was the…

Think about your organization carefully and what do you see? Whether you are a manufacturing operation or a service organization you each have the same basis for the success or failure of your organization operation. That basis is a collection of processes that are unique to your individual corporate culture, visions and missions. The problem is how do you view those processes.

I am involved in the research for a new book devoted to making our educational institutions more places of…

A couple of weeks ago I posed in the weekly blog whether you are transactional or transformation based. While I contended that the new climate we are in mandated that you shift your focus from being totally transactional focused to being transformational focused, the events of the past week tells me that to some degree we need to continue the transactional focus.

Whether your focus is the TLS Continuum and process improvement or being innovative in the development of relationships…