Alicia Walker's Blog – September 2023 Archive (7)

Oceans and Mediaworks Collaborate to Clean Up One of the UK’s Most Polluted Beaches

Making waves once again, sustainable toilet paper company, Oceans collaborates with Mediaworks to take part in The Great British Beach Clean – replacing the porcelain throne for sandcastles for the day as they clean up one of the most…

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Added by Alicia Walker on September 29, 2023 at 7:18am — No Comments

5 Ways Your Business Diversity is Improving the Customer Experience

Data shows that 76% of customers would happily move to a different company if it meant they got better customer service. The customer experience can determine your customer loyalty, so ensuring your workforce reflects your customers could solve your customer retention issues.

Grace…

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Added by Alicia Walker on September 27, 2023 at 10:50am — No Comments

Can 'Bleisure' Travel Boost Productivity in the Workplace?​

59% of employees admit that mixing work obligations with travelling and exploring inspires them to be more productive in the…

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Added by Alicia Walker on September 25, 2023 at 6:56am — No Comments

The New Kid On The Block: The Benefits and Risks of Using ChatGPT in Customer Service

ChatGPT is very much the technological talking point of the year so far, making headlines for its realistic, human-like conversational experience. The prototype – developed by OpenAI, an artificial intelligence research laboratory co-founded by Elon Musk – has recently been…

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Added by Alicia Walker on September 21, 2023 at 9:26am — No Comments

The Best Part-Time Jobs to Have at University

55% of university students in the UK have a paid part-time job, working 13.5 hours per week on average.

As monthly bills and weekly food shops become increasingly pricey, getting a job is necessary for many students to keep up with all the expenses. However, at times, it can be a bit of a challenge to balance shifts whilst making it to those all-important lectures and seminars.

The good news is that, in light of the…

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Added by Alicia Walker on September 21, 2023 at 6:31am — No Comments

Public Transport in Rural Communities: Solutions for an Enhanced Passenger Experience

Public transport plays a crucial role in connecting communities and ensuring access to essential services.

While urban areas usually have well-established transportation networks, rural communities often face unique challenges in providing efficient and reliable public transport.

With almost half as many passenger journeys being taken on rural services than were made in 2010 owing to a myriad of reasons including dwindling numbers of shops and limited regular routes, some…

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Added by Alicia Walker on September 21, 2023 at 5:00am — No Comments

Leading Customer Service Outsourcer Appoints Managing Director of South African Operation

Kura, a leading global provider of customer service outsourcing solutions, is thrilled to announce the appointment of Kenny Rodgers as the new managing director of Kura South Africa. With an extensive background as Kura’s finance director and a demonstrated history of driving operational excellence, Kenny is ideally positioned to…

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Added by Alicia Walker on September 19, 2023 at 10:57am — No Comments

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