The rise of e-commerce is underway and impacting our highstreets – even before the rise of Covid-19. Due to the pandemic, the shift from physical shops towards online spending has accelerated by an average of five years. In 2020, 87% of UK households made purchases online and…

With the rise in people having the option to work from home, you may want a workspace that feels new and separate from the rest of your home. Garden offices could be the perfect solution as it offers you the flexibility of a specified workspace without having to leave your home. You could even add indoor heaters to add a further level of comfort to it.

But for the green-conscious among us, how can we inject some…

If there’s one thing the pandemic taught us, it’s that an online presence is arguably more important than an in-store one for retailers.

When the March 2020 lockdown was announced, the vast majority of retailers were forced to close their stores to the public. Those who already had an online presence were well-prepared for this shift, but smaller businesses that couldn’t afford one struggled. Customer service went digital, and many consumers and businesses haven’t looked…

Love Your Employees, the UK’s first employee benefits and well-being marketplace, has recently unveiled the findings of a survey regarding the well-being of employees across the UK.

The survey, which has helped to construct its 5 Pillars of…

Online fraud is changing, but so is the way that risk teams are dealing with the threat of fraud and abuse. Smart machines and big data mean that businesses can be armed against fraud — they’re no longer playing defence.

Now, modern risk teams have seized the role of optimising business revenue, rather than focusing on loss avoidance. This reframed role means that progressive risk teams are no longer a cost recovery centre but have become their own revenue…

Over the course of the pandemic, universities saw a rapid increase in applicants through the Clearing process. UCAS reported that a record number of 82,915 hopefuls got places through Clearing in 2020. 24,755 were first-time applicants directly through the process. With so many…

Starting a business is an exciting life chapter, but that’s not to say there are no risks. Whether it’s new to you or you’ve had plenty of experience in the past, it’s important to carefully consider what you need to ensure that you reach your potential.

Thankfully, an exit plan prepares you for any difficulties you could face in the long run. In this article, we will explore the topic of business exit plans and how they can help you.

What is a business exit…

Following Pride Month and the criticism of businesses that changed their logo to the Pride flag without any meaningful action or diversity-led policies, it’s time for organisations to understand the importance of diversity and inclusion in their hiring practices. But if your business has never really focused on equality and diversity, what are those benefits?

Here, we’ll delve into the benefits a…

The dealership has welcomed four students to join and contribute to the business over the course of a school year, allowing them to develop their practical, personal and business skills within a professional setting.

The programme is for students with special educational needs who are looking to transition out of education into employment. The programme aligns with Jardine Motors Group’s mission to create…

Whether they’re sprinting across a racetrack or scoring a commendable goal, many people idolise sports stars. Considering their esteemed position within popular culture and the exuberant wages that come with it, it’s no wonder so many children consider athletes their role models.

But what about the sports careers that don’t feature in the news?

This article will explore some of the behind-the-scenes jobs you can aim for…

Higher education is becoming increasingly popular. So far in 2022, 320,000 sixth form students have already applied for university courses starting in September. This is 14,000 more than the previous year and 50,000 more than 2019. But does the rising number of applicants suggest a university education is essential?

You can, of course, have a successful…

There are many courses and degrees that can help you develop within your role, no matter what career path you choose.

In this article, we’ll break down how an MBA plays a large role within business, as well as some job roles where having one is a necessity.

The importance within the business sector

Within business structures, roles that are further up the chain of command will require the skills that you got while studying for your MBA. These vary from taking charge of…

Construction and labour contributes to a huge portion of the UK’s economy and workforce, with the government estimating that 3.1 million people are employed in the sector. Though we have seen a lot of the previous negativity aimed at the industry begin to dissipate, there is still a staggering number of…

‘Smart factories are revolutionizing manufacturing.’ That’s the claim of many tech and industry experts who believe that optimising the manufacturing process to create an integrated and collaborative process will bring about the world’s next industrial revolution. But what are smart factories and how do they affect how we work?

Here, we some insights from umbrella manufacturer, Fulton Umbrellas, we take a look at smart factories more…

Being a ski instructor is a glamorous lifestyle that many desire to have. Jetting off to a winter wonderland ski resort is a dream come true for many, and it’s likely that we all know a would-be ski instructor. A social media page brimming with photos and videos of snow-covered slopes, stunning mountain views, world-class tricks, and exuberant apres-ski life are all a part of the package.…

Building customer loyalty is an important aspect to any business. In fact, in many instances loyal customers are worth their weight in gold compared to new consumers. However, retaining those customers is a more complex process than you might think.

One of the common misconceptions is that customer satisfaction, and loyalty is the same. You may have a satisfied customer, walking away with your product, but that certainly doesn’t mean they will come back for more services. Often,…

Maintaining productivity and connectivity in challenging market environments has always been key for modern businesses to stay competitive and relevant. However, in recent times, boosting productivity and connectivity is often considered a lower priority.

This doesn’t have to be the case if the right energy, culture, and focus is established within the business’ hierarchy, processes, and systems. Connectivity within a company is crucial. After…

Kura, a UK-based market leader in customer service outsourcing, is celebrating the anniversary of its fourth year of operation in South Africa after being ranked the number one business process outsourcing (BPO) offshore location for customer service around the globe.

The business has…

TikTok has taken the world by storm. In fact, it was named the most popular app in 2021, with 656 million people downloading the social media platform that year. There’s a mountain of entertaining content waiting to be consumed, whether you’re interested in learning the latest trailblazing choreography or upbeat songs.

It might be fun to scroll, but…

Keeping communication open with customers is an important part of any business process, and we’ve seen a lot of change in how we do it. UK businesses are growing fast, and so are the ways they react to customer service enquiries, with efficiency and ease front of mind.

With virtual customer demand heightened even more during the COVID-19 pandemic, live chats and chatbots have become something businesses value for their communication. Chatbots especially have had an emphasis placed on…