Networking is a word that means many things to many people. At one end of the scale its a nerve racking experience that you make yourself do, for others its an opportunity and a fun way to meet new potential contacts and business partners.

The truth is that most of us go out to network in one way or another, by very few do it well. This is often due to a…

I am often really amazed at how easy it is to make a great difference to our clients’ experience of us, in very small and easy ways.

Today I visited the dentist. I’d broken a filling and needed to have it replaced. I don’t like going to the dentist, I have no logical reason for this or any phobia, but I just don’t enjoy it.

But, today was different. Today my…