Daniel T. Bloom's Blog (189)

Change your process map to a journey map- start with the client process before yours

Today's change maestro's management tip looks at another view of the continuous process improvement effort in your organization. We need to look at the very essence of the process. One of the initial tools in process improvement s the creation of a process map. It is used to track the various steps in the process so we can better understand the entire process. So the question is are you designing the process map completely or are you leaving out steps? The…

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Added by Daniel T. Bloom on October 10, 2020 at 2:00pm — No Comments

When considering your future state of a process let your mind look at all the possibilities

Hey I get it! In normal circumstances when we are confronted with a problem we rely on our 

past experiences to find solutions to those problems. I



n doing so you may very well be cheating your customers. Design thinking tells us to ask two initial questions:

what is and what if? What is clearly loos at what…
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Added by Daniel T. Bloom on September 12, 2020 at 11:44am — No Comments

When beginning the process of introducing solutions involve the customer in the discussions.

When beginning the process of introducing solutions involve the customer in the discussions.



Jack Welsh told us that “The best Six Sigma projects begin not inside the business but outside it, focused on answering

the question - how can we make the customer more competitive? What is…
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Added by Daniel T. Bloom on August 31, 2020 at 9:30am — No Comments

The Change Maestro's Management Tip - When offering solutions to improvement issues, think out of your comfort zone

As Daniel Kahneman suggests in his book Thinking Fast and Slow, the human mind tends to take the easiest path when trying to resolve issues and make a decision. This never more true when we are trying to solve process problems.

When your organization is faced with these problems the tendency is to either claim that there is no problem or decide that this problem is similar to a previous problem and so you select the same resolution even if it is not a good match.

Francesca Gino…

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Added by Daniel T. Bloom on August 16, 2020 at 11:13am — No Comments

In order to bring about true continuous process improvement you need to get out of your comfort zone and look at the real world.

In our book Reality, Perception and your Workplace Culture I discussed this point in detail. It becomes a case of looking at the world from the image in the mirror or looking at the world from what you see looking out the window.

To bring about genuine process improvement you need to be able to see the world from the point of view of the customer. Your customer sees the world as having a problem and it directly effects how they interact with…

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Added by Daniel T. Bloom on August 8, 2020 at 10:27am — No Comments

Work always flows horizontally not Vertically

Many organizations believe that the most effective way to run an organization is to construct the flow of information from the top down. This leads to an environment of silos. The problem is that silo is not the way the processes flow. They are constructed in a chain with each link of the chain feeding the next one.

All processes begin with the creator of the component of the end product or service which when combined with other components result in the product or service which you…

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Added by Daniel T. Bloom on August 1, 2020 at 9:24am — No Comments

Try a new idea, let your mind expand the possibilities; begin your improvement effort by asking the question What If?

The goal of all teams is to resolve a problem. That goal is achieved when we learn to think out of the box. When we think about the eulogy at Robert Kennedy's funeral. He said, "some men see things as they are and say why. I dream things that never were and say why not."

The successful cross-functional team needs to open itself to a diversity of ideas when searching for solutions. Thin out of the box…

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Added by Daniel T. Bloom on July 25, 2020 at 9:30am — No Comments

The Change Maestro Blog Post - From the Harvard Business Review

Overcome Your Fear of Making Mistakes
The fear of making a mistake can be paralyzing in normal times, and it’s even worse when we’re living through a period of heightened uncertainty. But there are things you can do to get unstuck. Start by naming your thoughts and feelings. For example, if you work in retail right now, you might be…
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Added by Daniel T. Bloom on July 23, 2020 at 1:17pm — No Comments

The Change Maestro's Management Tip - When choosing a project to be undertaken, choose those that are leaning toward alignment with the corporate goals and mission

Your organization is presented with a problem, large or small, that is threatening to disrupt your process flow and the needs of your customer so how do you select the route forward/

First, after selecting the makeup of the cross-functional team members you need to review where you stand as an organization. Your empowered management has…

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Added by Daniel T. Bloom on July 18, 2020 at 11:00am — No Comments

The Change Maestro's Management Tip - We do not see things as they are, we see things as we are

When we look at a problem. reality is not our companion. We tend to look at things in the way that creates the solutions to our problems in the easiest way. We are biased towards looking at the way to resolve the problem that entails the least amount of effort.

But that is not how the world necessarily operates in reality. Reality lays out the problem and its conditions and expects us to find the best path to resolve the issue. That is what happens when we see the…

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Added by Daniel T. Bloom on July 11, 2020 at 5:01pm — No Comments

Reality, and Perception Part 1: Is there a problem?

In our book Reality, Perception and Your Workplace Culture I discussed the two views of the world that organizations have regarding problems. They either see them from looking in the mirror or looking out the window. They either see problems how they see the problems, or they see them as their customers see the problems.

I recently finished reding the Education of an Idealist by Samantha Power who quotes economist Albert Hirchman who suggests a different approach. He suggests…

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Added by Daniel T. Bloom on July 10, 2020 at 9:00am — No Comments

Don’t Let Racial Bias Creep into Work Assignments

Normally on Wednesday 's blog post we present issues surrounding process improvement, however I saw this post from the Harvard Business Review and thought it was appropriate for the times we are facing.

When trying to address racial disparities, managers often focus on recruiting and hiring. But if you want to create a truly diverse,…

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Added by Daniel T. Bloom on July 1, 2020 at 8:00am — No Comments

Successful teams require team members to find meaningful experience from the team

The essences of the world of collaboration that we are in coupled with the demands of the VUCA age and the generational demands is that in order to have successful teams all of the team members must feel that they have a worthwhile role and place on the…

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Added by Daniel T. Bloom on June 27, 2020 at 3:53pm — No Comments

Employee Empowerment Part 2 - The Value of Language

Have you every traveled to Montreal or gone into the ethnic sections of some of our bigger cities? What was the problem that you encountered? The chances are you encountered conversations, which you could not comprehend what was going on. For all you know they could be saying adverse things about you or your organization and you would not have a clue as to what they were saying. This is equally true regarding our workplaces.

 Actively listen to your organization and it is likely you…

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Added by Daniel T. Bloom on June 24, 2020 at 2:25pm — No Comments

The Change Maestro's Management Tip - A Team is Greater than its Parts,, It is not dependent on a single part.

If you have followed this blog or are familiar with the tenants of process improvement you know that the basis of that effort is the coming together of the collective ideas of the organization to achieve that continuous process improvement.…

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Added by Daniel T. Bloom on June 20, 2020 at 10:43am — No Comments

Employee Empowerment Part 1

On July 1, Productivity Press will be releasing our new book on Employee Empowerment.

One of the major discussions in the business world is: How do we get our human capital assets more engaged in the organization? Current Gallup Polls state that 85% of our employees are not engaged within their organizations.

Employee Empowerment is not some wild idea. Employee Empowerment takes a concerted effort on the part of the entire organization. The TLS Continuum Empowerment Model…

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Added by Daniel T. Bloom on June 19, 2020 at 8:54am — No Comments

On cross functional teams, authenticity among members is the key to success

Cross Functional Teams are the basis of our process improvement efforts in any organization. Because of that it is critical that members of the team be comprised of those who are working to solve our organizational issues be there because they really want to resolve the issues.

What the team does not need is team members who are there in body only. Team members must be actively involved in the problem solving effort. This means that they need to listen to the vies and…

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Added by Daniel T. Bloom on June 13, 2020 at 10:17am — No Comments

Are your cross-functional teams empowered to change? Empowerment is the key to successful process improvement.

Sustainable change management only occurs when you have an empowered organization. An empowered organization occurs when you have an empowered and engaged human capital assets. To carry the thought forward, if you have engaged and empowered human capital assets they will carry that sense to their cross-functional team roles.

An empowered team seeking organizational teams must ensure that they are encompassing three factors - diversity of ideas and makeup, utilization of new tools, and…

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Added by Daniel T. Bloom on June 6, 2020 at 8:39am — No Comments

Attached to Choices are Consequences

The source for many of my posts over the years has been the local churches announcing their upcoming sermons for the Sunday services and this one is no different. Originally I thought about this in a different context but the events of the past week have changed my focus.

We are involved in an ever-changing world and these changes require that we change our focus and approaches in order to successfully deal with those changes.  They require us to change our corporate…

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Added by Daniel T. Bloom on June 3, 2020 at 10:29am — No Comments

Be a mentor to those beneath you, in order to bring the organization up to the quality level you are seeking

We are in a new normal if you will and it began before the CoVid-19 shutdown. The role of the manager has changed to this new normal. The role of upper management has changed in this new normal

The efforts to bring quality improvement to your organization is a top down and bottom up effort. It means that management can not rule by edict. You want quality in your organization? Don't gain that state by saying here is quality now do it. You need to establish what quality means to your…

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Added by Daniel T. Bloom on May 30, 2020 at 9:12am — No Comments

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