In the continuous process improvement world, we consistently here about the need to listen to the voice of the customer when trying to resolve organizational problems. The problem is that this approach is primarily retroactive in nature.

According to Wikipedia, Voice of the customer (VOC) is a term used in business to describe the in-depth process of capturing customer's expectations, preferences and aversions. Specifically,…

In producing evidence-based solutions they are meaningless if we don’t measure, we won’t question #TheChangeMaestro #TLSContinuum…

We can’t act on what we don’t know - Dr. Mikel Harry #TheChangeMaestro #TLSContinuum

If we don’t question we won’t search - Dr. Mikel Harry #TheChangeMaestro #TLSContinuum

Don’t be a problem solver, become a solution seeker. #TheChangeMaestro #TLSContinuum…

Do you feel the problem facing your organization? #TheChangeMaestro #TLSContinuum…

Discourage turf wars in your organization. The organization loses. The human Capital assets lose. The customers lose. #TheChangeMaestro #TLSContinuum…

Critical to project success is the removal of the fear of trying #TheChangeMaestro #TLSContinuum…

Continual process improvement creates a new normal for the organization #TheChangeMaestro #TLSContinuum…

Change management without culture change is not change management #TheChangeMaestro #TLSContinuum…

Behavior is the mirror that shows our image #The Change Maestro #TLSContinuum

Attached to choices are consequences, choose wisely

Are your customer’s part of your improvement process? if not why not? #TheChangeMaestro #TLSContinuum

Are you asking every day How does this {process, procedure, action, initiative, project, policy} help the organization achieve its business objective? #TheChangeMaestro…

Are you the critical HR leader in your organization, if not why not?

#TheChange Maestro #TLSContinuum…

I recently conducted a two-day training class for business managers in the six-sigma methodology at a major university in which one of the participants stated that the least beneficial part of the course was having to create a project centered around an issue from their individual workplace. One of the participants responded that the project was their least valuable part of the course because his managers would never let him implement the project.

My first reaction along with the…

In their iconic song “Where have all the flowers gone?” Peter, Paul and Mary posed the question when will they ever learn. While not talking about war but rather our corporate environments on a global basis, I have the same question. In today’s global workplace it is mandatory that we not only talk the talk but walk the walk. Unfortunately, every day I see signs of where this is not the case.

Listen to your senior management as they proclaim that their people are their most valuable…

You and I constantly hear the comment that our organization human capital assets are no longer engaged. Dale Carnegie Institute in a recent survey states that among the 1,500 employees, only 29% are fully engaged and 26% are disengaged. Almost half (45%) are partially engaged. One of…

I began as the personnel administrator. I was the organizational fireman. But times have changed and now I am the gatekeeper to the organizational talents, attributes and skills. With that responsibility comes the need for me to assist the organization with the retention of current human capital but also to plan for the future talent needs of the organization.

It is from that perspective that I ask…

First of all, let me extend my regrets for not keeping better in touch but I and my family have been fighting this bug that is flying around. Not the flu but close to it. It sucks to be under the weather.

This past week has been filled with more irony then I would want to have to experience but I did. It began with attending my local SHRM chapter meeting where the topic of the day was what to do in the case of an active shooter. During the presentation, my phone beeped with the…