We are in a new normal if you will and it began before the CoVid-19 shutdown. The role of the manager has changed to this new normal. The role of upper management has changed in this new normal

The efforts to bring quality improvement to your organization is a top down and bottom up effort. It means that management can not rule by edict. You want quality in your organization? Don't gain that state by saying here is quality now do it. You need to establish what quality means to your…

I am currently experiencing the thrills of having a 4 year old old grandson running around the house. This is an experience, which I have not had to deal with in over forty years since my sons were born. But the events of this past week make me stop and wonder what type of organizations or society are we leaving for him, as he grows older?

In working with clients I advocate that in order for continuous process improvement efforts to be successful, your organization needs to become one…

If you hire based on “just like me” you lose the diversity of ideas necessary to improve your organization. #TLSContinuum

Think about your last hire before this CoVid-19 crisis? How did you decide which candidate to hire? Research has shown that we tend to settle on those who most resemble us- in looks,, in thoughts and beliefs. But you do your organization a disservice…

The other day I was watching the news and there were a number of stories about the protests to the stay-at-home orders across the country. In listening to their views I clearly heard a real time example of the windows versus the mirror syndrome. I clearly heard people who cold not or did not want to see the bigger picture if you will. They were more willing to view the world from a mirror perspective. They were more than willing to view the world not as it is but as they saw it.…

Process Improvement equals Collaboration not rule by Bully manager

We are in challenging times, We are in an age of volatility, uncertainty, chaos, and ambiguity. This is not the time for the managers who believe that his/her role is one of this is what I want done, this is when I want it done and this is how I want it…

While recently looking at some of the available human resource positions, across the country, we came across an ad that was seeking a hands-on HR professional.

This is fine but it was the punch line that really caught my eye. In the job requirements, this organization specifically stated that it did not want an HR strategist.

So my…

If you want to show the benefits of continuous process improvement, begin with one success and use it to show the organization the benefit of the change. #TLSContinuum

I get it. Your organization is confronted…

This was originally posted in January 0f 2011, however, its views are even more pertinent in today's crisis and I have updated it for today's world.

We are following the events that are unfolding in the world with Covid-19. It brings us to poise and considers what kind of environment we are fostering from our dialogue. Based on the era when I grew up we have a citizenry that was able to enter into a dialogue with consideration for the value of differing views on the…

Metrics for the sake of metrics can harm your business. Use the right metric for the right reason.

I can compose numbers all day long. Everything we do can be measured for one reason or another. The problem is that we have to remember that for our metrics to be creditable, verifiable, and evidence-based we have to ensure that…