The goal of all teams is to resolve a problem. That goal is achieved when we learn to think out of the box. When we think about the eulogy at Robert Kennedy's funeral. He said, "some men see things as they are and say why. I dream things that never were and say why not."

Your organization is presented with a problem, large or small, that is threatening to disrupt your process flow and the needs of your customer so how do you select the route forward/

First, after selecting the makeup of the cross-functional team members you need to review where you stand as an organization. Your empowered management has…

When we look at a problem. reality is not our companion. We tend to look at things in the way that creates the solutions to our problems in the easiest way. We are biased towards looking at the way to resolve the problem that entails the least amount of effort.

But that is not how the world necessarily operates in reality. Reality lays out the problem and its conditions and expects us to find the best path to resolve the issue. That is what happens when we see the…

In our book Reality, Perception and Your Workplace Culture I discussed the two views of the world that organizations have regarding problems. They either see them from looking in the mirror or looking out the window. They either see problems how they see the problems, or they see them as their customers see the problems.

I recently finished reding the Education of an Idealist by Samantha Power who quotes economist Albert Hirchman who suggests a different approach. He suggests…

Normally on Wednesday 's blog post we present issues surrounding process improvement, however I saw this post from the Harvard Business Review and thought it was appropriate for the times we are facing.

When trying to address racial disparities, managers often focus on recruiting and hiring. But if you want to create a truly diverse,…