Quote for the Day: Friday, June 15th, 2007

On defining quality employees...

"Most organizations do not have any definition of a "quality employee," nor do they even have a performance management system that is anything better than a popularity contest….suffice it to say that before any performance can be assessed, the organization has to have a clear idea of what good or exceptional performance looks like. It needs to have longitudinal studies of its best performers so that a pattern of actions, competencies, and skills can be established that are linked to success. Then these characteristics can be used to select new people."

Kevin Wheeler, Interviewing Doesn't Work Very Well

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