Competent Customer Contact Leaders Are Key To Drive Your Business Growth


Some of TeamDJ have seen Horrible Bosses 2 in recent weeks, not the best film in the world, (in our humble opinions).  Do not worry, we are not here to challenge Claudia Winkleman for the Film 2016 gig, but it did get us thinking of just how important it is for both business and employee at having respected, competent managers and leaders.


Earlier in the year, a report from a Gallup Study, ‘What Do Workers Want from their Boss’ featured in pointed out that over Half of those surveyed had quit their job because of a bad boss.

There was also research carried out by McCrindle, an award winning social researcher, which showed that the Biggest Impact on Business Growth, or, Decline is Leadership and Management at 38%. 

Within these leaders ‘COMPETENCE’ was ranked as the highest priority.

With candidate shortages reaching all-time highs and set to continue, it has never been more important to hire the right Leaders and Managers to help develop, support, lead and manage your Customer Strategy.

Here at Douglas Jackson we like to try and offer our customers (clients and candidates) a bit more than just Recruitment Consultancy. 

In addition to helping many organisations source and hire talented individuals and supporting talented, professional, experienced individuals to make a their next career move across the Customer Contact industry.  We also work with many industry bodies, subject matter experts and organisations to help promote best practice and share this with our growing audience and network of valued contacts.

As part of this on-going commitment we are proud to announce that in partnership with the CCMA, we are able to offer any candidate placed by ourselves a free individual personal annual membership with The Call Centre Management Association.  Personal membership includes the opportunity to participate in up to 12 good practice member events a year and attend the UK National Contact Centre Conference at no cost.

The CCMA are the longest established association representing the call centre industry in the UK. They offer impartial advice, providing specialist knowledge and training, which supports their members to keep in touch with the constant change across the customer contact industry and have access to their vast professional network, who openly share best practice.  For more information visit their website at

We very much hope that through this association and opportunity, we will be able to help our Customers (Clients and Candidates) to hire, develop and retain highly competent leaders and managers who will give you that competitive advantage.

If you are looking to recruit, or searching for your next move, give one of the team a call and see what we can do to help support you.

Tel: 0345 620 9720, email: visit us at






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