Wow, blown away by this profile from Customer Experience Magazine, who placed me 8th in their UK Customer Experience Influencers list, amongst brands like; Microsoft, Samsung, Ipsos Mori, HSBC, Oracle and many more. You can see the full list here: https://cxm.co.uk/cxms-top-50-cx-stars/

As many working in the UK’s recruitment field will tell you, Michelle Ansell is one of the most highly regarded professionals there is, and her…

You’re Fired!  Not words anyone would like to hear, however words fans of the Apprentice will know well. There is much talk about being fired this week, with the sudden departure of James Comey, FBI Director, at the hands of President Donald Trump.…

10 years ago Douglas Jackson was born, what a ride it has been.

We are so proud of the growth and development of the business, over what has been a challenging economic backdrop and a constantly changing customer landscape.

The recruitment industry has changed substantially in the last 10 years and Douglas Jackson continues to strive to…

How confident are you, or your leaders, when it comes to hiring the right person for your business?

Following a recent business survey, The Recruiting Times found that 55% of business leaders believe their lack of recruitment credentials, process, or technology would lead to hiring the wrong candidate.  Read the full …

You have made the decision to hire a new Customer Service Director.

You know this appointment will make, or, break the success of your differentiated brand experience.   Your new Director will be entrusted to design, define, develop, lead and deliver your enterprise-wide Customer Experience strategy across a constantly evolving multi-channel environment.

You go through a thorough selection process. Hire what looks like a great individual.  They had all the right experience, a…

Have you been watching and enjoying, the The Job Interview on Channel 4 and if so, what have you learnt from the adventures of those featured?

#Thejobinterview has been featuring two companies who have a real vacancy to fill each episode.

For those of you who haven’t…

It is a big space theme this week; with the release of Star Wars, the Force Awakens and the first ‘official’ British Astronaut, Major Tim Peake to blast off to the International Space Station.  Over 40 years ago, I doubt Tim Peake’s parents, or, George Lucas could dare dream what might become possible.…

COMPETENT CUSTOMER CONTACT LEADERS ARE KEY TO DRIVE YOUR BUSINESS GROWTH

Some of TeamDJ have seen Horrible Bosses 2 in recent weeks, not the best film in the world, (in our humble opinions).  Do not worry, we are not here to challenge Claudia Winkleman for the Film 2016 gig, but it did get us thinking of just how important it is for both business and employee at having respected, competent managers and leaders.…

I have now been working in staffing and recruitment for a number of years and I am starting to see some interesting trends from both hiring managers and candidates.

One of the most common objections I have been coming across is ‘oh, that seems absolutely spot on, but it’s a shame about the industry’

Now I don’t…

Following on from our earlier post How to Recruit and Retain the Best Talent - Recruitment, we follow Recruitment with Retention:

According…

There has been a great deal of news surrounding the uplift in recruitment recently, Jobsite stated that in a recent survey 43% of people in a new job, are already…

There have been two articles these past few weeks which prompted this post;  one came into our email from Imriel Morgan at Talent Puzzle, referring to the fact that “Recruitment agencies can actually save you money!”(yes, you did read that correctly). Imriel, went on to say that “Having GOOD agencies in your arsenal can decrease the time…

As with most years, there have been a deluge of articles posted already in 2013 making many predictions as to the trends, factors and challenges of the year ahead.  Of these, there have been a great number from recruiters and industry professionals discussing, pre-dominantly LinkedIn, and the demise, or, future of the recruitment industry in this social world. 

You can see two such articles  listed here from …

In recent weeks, we have been asked to recruit a number of newly created senior Customer Service appointments for organisations undergoing major transformation or change across their estate.  Whilst working with the COO for one of these businesses, to develop the profiles for these strategically important positions, one of the #TeamDJ consultants was asked if we could also help them recruit for a senior…