Employees want and need to know their problem areas and successes on a regular basis. This one-on-one feedback is desired, but unfortunately can't fit everyone's schedules. Real-time feedback is great for organizational cultures and might not necessarily fit your team. Is real-time feedback too much for your organization? How do you decide what to do when it you can’t integrate it into the feedback strategy? Ultimately, it’s your culture, but it’s only partially your decision, and you need to take into consideration employee needs as well as company requirements.
There’s a marked transparency in real-time feedback. Employees are able to ascertain their performance on a dime, which is wonderful for new hires. No one likes being left in the dark; sharing everything during a weekly meeting works great for some organizations. Companies like Nativo have enjoyed the powerful capabilities of real-time feedback. Nativo employees consistently know what works in the organization and what doesn’t, so the native-advertising firm continues to grow.
Justin Choi, CEO at Nativo, explained his affinity (and the success) of real-time feedback for him and his team:
“…We have weekly meetings where everything is shared. We measure all of it, map it to our strategic goals and provide feedback. With Cie Games, I saw the power of feedback. Now I use it with our employees at Nativo. We are empowering them with the feedback we give – no one is left in the dark and everyone knows how they personally are making a difference in the company.”
Although smaller teams tend to work better with real-time feedback, large organizations can’t function with feedback all the time. Simply due to the massive number of employees, many organizations can’t handle extraneous amounts of meetings. Some companies just don’t have the time. Consider a performance review as an alternative to constant feedback or meetings.
A few years ago, research paper by Stacey R. Finkelstein and Ayelet Fishbach noted that when individuals are experts (or self-proclaimed experts), they’re more likely to want negative feedback; novices on the other hand, want affirmations of good work. In this sense, real-time feedback takes a different tone. Performance reviews combine each of these and give experts and novices the positive and negative feedback they need in order to grow in skill and confidence.
The reviled performance review… The stigma that has been attached to performance reviews has given the practice a negative reputation. But it’s not the performance review itself. The real problem with performance reviews comes from how they are conducted. The success of your performance management system, your team, your organization depends on how well your team is able to assess their performance. Managers turn into mentors, employees get involved and take the review to heart and your leaders become innovators all while adjusting your performance management system to appraisal-centered development.
“Performance management has evolved into a coaching apparatus more than a means to reprimand poor work performance. While reviews and improvement plans remain, performance management has helped many employees become better in their areas of strength instead of managing them out of the company. In short, we’re getting better at this! But with that change comes a different set of responsibilities for the managers, employees and even organizational leaders.”
Although your team loves one-on-one feedback, it’s not always feasible for managers and senior leadership to facilitate mini meetings constantly. For companies like Nativo, weekly feedback works well, but for the larger organizations, performance reviews seem to work better. Because performance reviews combine the positive and negative criticisms necessary for growth feedback can’t always provide, they are better suited for busy teams depending on the company culture.
Bio: Chris Arringdale
Chris Arringdale is the Co-Founder and President of Reviewsnap, an online performance appraisal software that allows you to customize performance management, competencies, rating scales and review periods. Reviewsnap serves more than 1,200 customers worldwide including, Penske Racing, CubeSmart, PrimeSource and Nonprofit HR Solutions.
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