With the demand for technical talent these days I wonder why, after completing many rounds of interviews and deciding to hire a candidate, it takes more than three days to come out with an offer. Why wait? You lose momentum from the last interview with every minute that goes by. Take advantage of the moment and make the offer you intend to make within 24 hours of the candidate’s final interview. Otherwise you run the risk of stunting the momentum you’ve worked so hard to create and souring the experience for the job seeker.

Everyone has been in this situation: you go to a restaurant, you have a great meal, the experience and vibe of the place is amazing and the wait staff is very friendly, timely and informative. Then you finish your meal and your cocktail and you wonder where that wonderful waiter went. It’s obvious that the server is busy with other tables, but all they need to do is get the check for you and you’ll be out the door! As time goes on, the great dining experience you had turns sour and while it won’t completely ruin the experience it will stick in your mind and be the last thing you remember about the place. All that hard work the server put in at the beginning is forgotten and his tip will, no doubt, be drastically reduced.

Similarly, while the job seeker reflects on the interviewing experience and wonders why it’s taking so long to make a decision, they start resenting how long they’re being made to wait. Put yourself in the shoes of a job seeker after a final round interview. Imagine that you felt it went very well and maybe the hiring manager even said that they will be getting back to you shortly with an offer or a positive decision. A day passes, then two days, then the weekend.

Here’s the job seeker’s thought process:

* They’re interviewing other candidates so I should check out other options to see if there’s anything better out there.

* Did I say something that put them off in the final interview? It wasn’t a technical interview so maybe they just didn’t like me and were putting on a fake façade.

* I have an offer already from my #2 choice. Since my #1 choice is taking so long I had better accept the offer from my #2. After all, a bird in hand is better than two in the bush!

* If they take this long to make a decision, how do they make other decisions?

* Do I want to work for someone that can’t make up their mind?

Ultimately you can see that letting a candidate sit for too long is not a good thing. Job seekers are not wine or cheese! They’re people who want to be hired. I understand that larger companies have processes in place for a reason and an approval strategy must be gone through before any offers are extended, but you can get all of that done before the final round interview. You can get ready to go so you can make a timely decision.

Here are some other tips:

* Make a verbal offer and let the job seeker know that once you get verbal acceptance you will generate the offer letter.

* Alert your hiring “party” that you have a candidate that you’re strongly considering, in order to get the necessary paperwork out of the way before the final round interview.

* If you’re working with an agency make sure that they set the proper expectations with the job seeker ahead of time so it doesn’t become a frustrating “hurry up and wait” scenario.

* Follow up with the job seeker every day to update them on what’s happening. The worst thing you can do is let the job seeker simmer without any updates.

In a perfect world you’d find a job seeker that you want to hire and you’d make them an offer. There are certain procedures for doing things that you must adhere to but don’t let them stand in the way of hiring the right candidate. The market is, once again, incredibly competitive for good candidates and sometimes the only thing that keeps you from getting the candidate you want is the slowness of your hiring process.

Full speed ahead!

Views: 2065

Comment by Keith Plesha on August 5, 2011 at 1:50pm

@Gina: Well there are several issues here.  The first is obvious, why would you think that the delay of hiring has anything to do with the recruiter?  The recruiter is not picking his/her boss in this scenario...clearly the decision is coming from higher up.  However, they should keep you up to date as to what is happening.  The second has to do with the headhunter.  I used to work with several clients that had a very good idea of what was coming up in terms of positions.  They would share that info with me sometimes a month or so in advance.  Being a proactive recruiter, I started sourcing for those positions before they were really truly active.  Good recruiters are proactive, not reactive.  So the likelihood of this position being a couple weeks out is probably the scenario and not an issue with the headhunter. 

 

Too many job seekers jump to their own conclusions...I'm just happy you didn't jump straight to age discrimination like so many others.  You also need to realize that there is probably quite a bit of competition involved and you can't knock a company too much for doing their due diligence in hiring the right person.  It is indeed frustrating when it happens to you though.

Comment by Gina Cleo Bloome on August 5, 2011 at 5:33pm

@keith...thanks for your condescending response.

First of all, I find your comment about age discrimination a bit rude and I suspect shows a bit of your own bias towards age.  Why do you assume that my age would have been a factor?

I have in not one of my interviews felt that being over 50 was the reason I was not moving forward.  OK...maybe once at a start up, when everyone I met was under 35.  But in most companies, the people I interview with are over 40 - at the Exec levels, you don't find many under 30's.

 

As for how I "jumped' to my conclusions, given 20+ years of recruiting on the corp, consulting  and agency side combined with a reasonably functional brain, has enabled me to read the map as well as earned me the cred to comment on my experiences.

 

Thirdly, you missed the point...I was offering examples of poor candidate experience which to my mind, is never justified.  I don't tolerate it from recruiters who work for me and I think it spoke to the original comments by Timothy Yandel.

 

 

 

 

Comment by Wendy Schwartz on August 6, 2011 at 10:38am
I think the most important thing for companies to do is keep the lines of communication open while they finalize the offer letter.  If the CEO has to sign off on it and he is out of the state or the country, then there may be a brief delay, but it is important to keep the candidate "warm and fuzzy" during this final waiting period.  Recruiters can do this as long as they know what the hold up is about.
Comment by Shari Burke on September 2, 2011 at 12:31pm

I have lost 3 candidates recently to the client waiting too long to put the offer in place.  It is really frustrating.  The client almost let me go when I told them they had this problem.  Thank gosh that did not happen and they now make an offer on the spot!

 

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