Losing the candidate at the last second!!
Yet another break in our series on lesser known sites, has us addressing a huge issue. Losing candidates at the last second.
For the most part it should not be a surprise, the reason I say that is if you are staying in contact with them, until you basically hand them off to onboarding, you will know if you are going to lose them and why. As a whole people will not just all of a sudden change their mind, there will be tells, over a period of time. So if you are staying in contact with them, and paying attention to not only what they say, but what they do not say and how they say it you will know if something is up, address it, and hopefully be able to keep them on course to start. I guarantee you if you have a lot of people changing their mind, then someone is not staying in contact with them and paying attention when they speak to them. You need to remember until they start you should be in sales and service mode, ensuring they still feel like they are the most important person in the world. That is part of the problem in most companies, once someone agrees and accepts an offer they stop treating them like a highly sought after candidate, and that is how they lose them. Now how do you keep them engaged? Simply check in with them a couple times a week, send them info about the company, have the hiring manager also check in with them, it shows them how important they are. If it is going to be a couple of weeks or more, arrange to take them to lunch, have the hiring manager take them to dinner to meet others on the team or something. Show them you care.